Remote Support Specialist (m/w/d)
Posted on May 22, 2026 (about 1 hour ago)
About Snke
Headquartered in Munich, Snke shapes the future of digital healthcare through scalable, data-driven innovations based on AI and big data. More than 350 experts in healthcare IT, visualization, simulation, data science and machine learning work at Snke on solutions that enable care providers, professional societies, patients and healthtech companies to advance data-driven patient care. In addition to the headquarters in Munich, Snke has core teams in Chicago, Heidelberg and Tel Aviv to strengthen global collaboration and develop intelligent, integrative and holistic technologies that help healthtech providers scale data-driven innovations.
Job Description
In this role you ensure that our solutions run reliably, performantly and securely at our customers in clinical environments. You are responsible for the installation, commissioning and maintenance of our systems and act as the central technical contact person during ongoing operations.
You will work independently from a home office and be regularly on-site at our customers across the DACH region.
Your responsibilities
Parameterization & System Integration: After structured onboarding you will take over the technical configuration of our applications. You ensure that data from SAP/i.s.h.med and other systems are integrated correctly, consistently and with good performance.
Rollout Management: You plan and control deployments at our customers and accompany the technical commissioning of our solutions—efficiently, reliably and with a focus on highest system stability.
Technical Support (2nd Level): As a technical expert you analyze complex error patterns, remedy problems sustainably and minimize downtime—both remotely and on-site. You work solution-oriented with a clear quality standard.
Interface Function: You connect software development, sales and the IT departments of clinics. You translate technical requirements into concrete solutions and ensure tailored implementation at the customer.
Technologies & Monitoring: You actively help shape processes and tools and support the setup of modern support structures—e.g. in ticketing, monitoring and automation.
Qualifications
- Completed degree or vocational training in electrical engineering, medical technology, IT or equivalent
- Several years of experience in technical support, application management or IT service coordination
- Very good knowledge of clinical processes and practical experience with hospital information systems (HIS), preferably SAP i.s.h.med
- Understanding of modern software architectures (mobile frontends, cloud and on-premise systems)
- High digital affinity and interest in new technologies
- Structured, independent working style as well as team orientation and flexibility
- Confident demeanor and enjoyment in working with customers
- Strong analytical skills and experience in systematic troubleshooting
- Very good organizational and time management skills, even when handling parallel tasks
- Experience with interface technologies and healthcare standards (REST, FHIR, HL7, DICOM)
- Business-fluent German and very good English skills
- High willingness to travel (approx. 20%) and a valid driver’s license
For your optimal start you will receive a structured onboarding over 4–6 weeks—both at our Munich location and together with experienced colleagues directly at our customers. This allows you to get to know our systems, processes and customer environments in a practical and comprehensive way.
Additional Information
- A diverse international team united by common values and a trusting, open collaboration
- Responsible tasks with real impact and a sustainable contribution to global healthtech development
- 30 days of vacation plus days off on 24/12 and 31/12
- Flexible working hours and a hybrid working model within Germany
- Underground parking spaces and a secure bicycle storage room
- Bicycle leasing via our partner “BikeLeasing”
- Subsidized company restaurant and café
- Urban Sports Club membership with employer contribution
- Regular after-work, team and company events
- Centrally located modern office with a 212 m² roof terrace
If you are interested, we look forward to receiving your online application including your earliest possible start date and your salary expectations.
How to apply
Please apply online via the application button on the job posting. In your application, please include your earliest possible start date and your salary expectations.
Contact
Your HR contact person:
Tatjana von Freyberg
Manager Recruiting