IT Service Desk Specialist (m/w/d)
Posted on April 22, 2026 (about 1 month ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!IT Service Desk Specialist (m/w/d)
Headquartered in Munich, Snke shapes the future of digital healthcare through scalable, data-driven innovations based on AI and Big Data. More than 350 experts from healthcare IT, visualization, simulation, data science and machine learning work at Snke on solutions that empower providers, professional societies, patients and healthtech companies to advance data-supported patient care. In addition to the Munich headquarters, Snke has core teams in Chicago, Heidelberg and Tel Aviv to strengthen global collaboration and develop intelligent, inclusive and holistic technologies that enable healthtech providers to scale data-driven innovations.
Job Description
You will not only support our global colleagues with day-to-day IT support — you will actively shape the setup of our IT Service Desk. Together with us you will develop structures, processes and standards that stand the test of time. Your contribution will lay the foundation for a modern, efficient and user-focused IT support.
Mission
- Build, develop and actively shape our new IT Service Desk
- Coordinate and act as interface between first- and second-level support
- Analyze, prioritize and handle software and hardware incidents
- Gather requirements, advise internal customers and develop appropriate solutions
- Install and configure PC workstations and software
- User and permissions management
- Document all processes in the ticketing system
- Establish and maintain a knowledge and solution database
- Support and coordinate our trainees
- Provide VIP support for selected stakeholders
- Continuously optimize our operational processes and structures
Qualifications
- Completed training as an IT specialist in system integration or comparable qualification
- Experience in 1st- or 2nd-level support or in a service desk
- Very good knowledge of Microsoft Windows 11, M365 and Apple iOS
- Confident handling of current standard hardware (desktop, notebook, printer)
- Desirable: basic knowledge of Active Directory, LAN/WAN and telecommunication
- Enthusiasm for building new solutions, contributing ideas and actively shaping structures
- Experience working with ticketing systems
- High service orientation, sense of responsibility and flexibility
- Very good German and English skills, spoken and written
Additional Information
- A diverse international team united by shared values and a trusting, open collaboration
- Responsible tasks with real impact and a sustainable contribution to global healthtech development
- 30 days of annual leave plus days off on December 24 and December 31
- Flexible working hours and a hybrid working model within Germany
- Underground parking spaces and a secure bicycle parking room
- Bicycle leasing via our partner "BikeLeasing"
- Subsidised company restaurant and café
- Urban Sports Club membership with employer contribution
- Regular after-work, team and company events
- Central, modern office with a 212 m² roof terrace
How to apply
Please apply online. We look forward to receiving your application including your earliest possible start date and your salary expectations.
Contact
Tatjana von Freyberg
Manager Recruiting
Manager Recruiting
You can use the online "Apply Now" button on the job page to submit your application.