IT Service Desk Specialist (m/w/d)
Posted on March 23, 2026 (2 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!About Snke
Headquartered in Munich, Snke shapes the future of digital healthcare through scalable, data-driven innovations based on AI and Big Data.
More than 350 experts from healthcare IT, visualization, simulation, data science and machine learning work at Snke on solutions that enable healthcare providers, professional societies, patients and healthtech companies to advance data-driven patient care.
In addition to the headquarters in Munich, Snke has core teams in Chicago, Heidelberg and Tel Aviv, strengthening global collaboration to develop intelligent, inclusive and holistic technologies.
Job Description
You will not only support our global colleagues with daily IT support — you will actively shape the build-out of our IT Service Desk. Together with the team you will develop structures, processes and standards designed for long-term success. Your contribution will lay the foundation for a modern, efficient and user-oriented IT support.
Your mission includes:
- Establishing, further developing and actively shaping our new IT Service Desk
- Coordinating and acting as the interface between first- and second-level support
- Analyzing, prioritizing and resolving software and hardware incidents
- Recording requirements, advising internal customers and developing appropriate solutions
- Installing and configuring PC workstations and software
- User and access management
- Documenting all processes in the ticketing system
- Building and maintaining a knowledge and solution database
- Supporting and coordinating our apprentices
- Providing VIP support for selected stakeholders
- Continuously optimizing operational processes and structures
Qualifications
- Completed training as an IT specialist in system integration or a comparable qualification
- Experience in 1st or 2nd level support or in a service desk
- Very good knowledge of Microsoft Windows 10, M365 and Apple iOS
- Confident handling of current standard hardware (desktop, notebook, printer)
- Desirable: basic knowledge of Active Directory, LAN/WAN and telecommunications
- Enjoy building new structures, contributing ideas and shaping processes
- Experience working with ticketing systems
- High service orientation, responsibility and flexibility
- Very good German and English skills, both written and spoken
Additional Information
- A diverse international team united by shared values and a trusting, open collaboration
- Responsible tasks with real impact and a sustainable contribution to global healthtech development
- 30 days of vacation plus days off on December 24 and December 31
- Flexible working hours and a hybrid working model within Germany
- Underground parking spaces and a secure bicycle storage room
- Bicycle leasing via our partner "BikeLeasing"
- Subsidised company restaurant and café
- Urban Sports Club membership with employer contribution
- Regular after-work, team and company events
- Central modern office with a 212 m² rooftop terrace
How to Apply
If you are interested, we look forward to receiving your online application indicating your earliest possible start date and your salary expectations.
Please use the online application form on the Snke careers page and attach your CV and relevant documents.
Contact
Your HR contact person:
Tatjana von Freyberg — Manager Recruiting