Headquartered in Munich, Snke shapes the future of digital healthcare through scalable, data-driven innovations based on AI and big data. More than 350 experts in healthcare IT, visualization, simulation, data science and machine learning work at Snke to develop solutions that enable care providers, professional societies, patients and healthtech companies to advance data-driven patient care.

In addition to the Munich headquarters, Snke has core teams in Chicago, Heidelberg and Tel Aviv, strengthening global collaboration to build intelligent, inclusive and holistic technologies and empower healthtech providers to scale data-driven innovations.

In this role you ensure that our solutions operate reliably, performantly and securely at our customers in clinical environments. You are responsible for installing, commissioning and maintaining our systems and act as the central technical contact during ongoing operations.

You will work independently from a home office and will be regularly on site at our customers across the DACH region.

Configuration & System Integration: After a structured onboarding, you will take over the technical configuration of our applications. You ensure that data from SAP/i.s.h.med and other systems are integrated correctly, consistently and with high performance.

Rollout Management: You plan and manage deployments at customer sites and accompany the technical commissioning of our solutions—efficiently, reliably and with a focus on maximum system stability.

Technical Support (2nd Level): As a technical expert you analyze complex fault patterns, fix problems sustainably and minimize downtimes—both remotely and on site. You work solution-oriented with a clear quality standard.

Interface Role: You connect software development, sales and hospital IT departments. You translate technical requirements into concrete solutions and ensure tailored implementation at the customer.

Technologies & Monitoring: You actively contribute to shaping processes and tools and support the establishment of modern support structures, e.g. in ticketing, monitoring and automation.

For your optimal start you will receive a structured onboarding over 4–6 weeks—both at our Munich office and together with experienced colleagues directly at our customers. This allows you to learn our systems, processes and customer environments in a practical and comprehensive way.