Overview

Who you are:

• You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within health tech or other regulated industries.
• You operate with a bias for action and are the person customers turn to in critical moments.
• You have strong project management skills, connect dots, see risks early, and keep multiple workstreams on track.
• You have an insatiable curiosity and thrive in a fast-paced, innovative environment.
• Your verbal and written communication skills are exemplary and suited to an asynchronous work environment.

What the job involves

• Build long-term, trust-based relationships with forward-thinking companies in health tech.
• Act as the central point of accountability for customers, ensuring the right outcomes with clear communication.
• Listen closely, capture what matters, and surface it so internal teams stay aligned with customer priorities.
• Spot and eliminate friction—process confusion, scope drift, or quiet frustrations.
• Own every key moment from onboarding to expansion, keeping customers focused and confident.

The Interview Process

• Intro call with Aarzoo (30 mins)
• Round 1: CX team interviews: Rachel (60 mins), Steven (30 mins)
• Round 2: Founder interviews: James and Jamie (2x30 mins)
• Referencing
• Offer