Medical Assistant Supervisor
Posted on January 26, 2026 (about 2 hours ago)
Medical Assistant Supervisor
Salvo is seeking an experienced Medical Assistant Supervisor with remote healthcare experience to lead and support our Virtual Medical Assistant team. This role blends people management, clinical expertise, and operational oversight to ensure high-quality, compliant, and efficient care delivery in a telehealth environment.
The Medical Assistant Supervisor will manage day-to-day MA operations, provide coaching and performance management, ensure documentation quality, and partner closely with clinical, operations, and billing teams. This role is ideal for a hands-on leader who thrives in a fast-growing, virtual care model and brings strong knowledge of clinical documentation and coding-adjacent workflows.
What You Will Do
- Supervise, coach, and support a team of Virtual Medical Assistants
- Manage staffing coverage, scheduling, onboarding, and training
- Conduct regular performance check-ins, quality reviews, and feedback; serve as escalation point for workflow, documentation, or patient issues
- Foster a culture of accountability, empathy, and continuous improvement
- Develop, own, and update workflow SOPs; track and report on productivity, turnaround times, and quality metrics
- Oversee MA workflows related to provider referrals, patient scheduling and rescheduling, provider orders, financial clearance, and patient follow-ups
- Ensure timely and accurate documentation in electronic health records (EHRs)
- Review charts and monthly notes for completeness and coding readiness
- Monitor and optimize task management to ensure timely patient documentation
- Partner with operations, clinical leadership, and partnerships to improve workflows
- Ensure MA documentation aligns with clinical and billing standards and support coding-adjacent workflows using CPC or CCA expertise
- Collaborate with Support and Engagement teams to reduce errors and rework
- Help train MAs on documentation best practices and audit readiness
- Support proactive outreach to active and disengaged patients
- Maintain strict compliance with HIPAA and patient confidentiality standards
- Act as an escalation contact for billing and documentation concerns from partners
Qualifications
- Active CPC or CCA certification (required)
- Proven experience as a Medical Assistant, Administrative Supervisor, and/or LPN in a clinical or virtual care setting
- Prior experience leading, supervising, or acting as a Team Lead
- Strong familiarity with electronic health records (Athena, eCW, gGastro preferred)
- Experience with chart review and documentation
- Excellent communication and interpersonal skills
- Strong organizational, time-management, and prioritization abilities
- Ability to work independently in a remote environment and manage competing priorities
- Experience with telemedicine platforms strongly preferred
Compensation
$62,000 - $67,000 a year
About Salvo
Salvo is a virtual-first specialty care company focused on chronic health conditions. The care team includes board-certified specialty physicians, registered dietitians, psychologists, and board-certified health coaches. Salvo aims to increase access to better and more convenient care through a subscription model.
How to Apply
Apply online: https://jobs.lever.co/salvohealth/7ac6a984-4134-471c-a018-f0e6cc3b663c/apply
Hiring Process
Salvo may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist the recruitment team but do not replace human judgment. Final hiring decisions are made by humans.