Healthcare Engagement Team Supervisor
Posted on March 27, 2026 (about 2 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!Healthcare Engagement Team Supervisor
Salvo Health is looking for an experienced Engagement Team Supervisor to manage a team of 20+ Engagement Specialists within our outbound patient engagement center (Five9) and CRM (Zoho).
This is a people-first leadership role focused on team accountability, schedule adherence, call quality, and monthly quota attainment.
The team enrolls Gastroenterology (GI) patients into an ancillary health program led by Dietitians and Nurses, often using remote medical devices to help patients achieve GI health goals. Many patients are not initially aware of the service or what it provides.
You will be the day-to-day floor presence for our remote team, ensuring Engagement Specialists are showing up, dialing consistently, meeting monthly outreach and enrollment quotas, and delivering a high standard of patient interaction. You will own call QA, rep-level coaching, and real-time performance monitoring through Five9 and Zoho CRM.
This is a fully remote position reporting to the Director of Growth & Patient Acquisition.
Responsibilities
Key responsibilities include:
- Supervise and mentor a team of 20+ remote Engagement Specialists, serving as their primary point of accountability and supporting KPI achievement through tracking, reporting, and data analysis.
- Monitor and enforce schedule adherence, login compliance, and daily attendance across a fully remote team.
- Track individual and team progress against monthly outreach and enrollment quotas and escalate performance concerns early.
- Own the call QA process: score calls regularly, identify coaching opportunities, deliver structured feedback, and track improvement over time.
- Conduct regular 1:1s, call shadowing sessions, and performance check-ins to develop reps and address issues proactively.
- Monitor real-time agent activity, queue performance, lead upload, and adherence.
- Manage accurate rep-level performance data in Zoho CRM and flag trends to leadership.
- Manage escalated patient concerns and inquiries, ensuring timely and high-quality resolutions.
- Support onboarding and ongoing training for new and existing Engagement Specialists on call protocols, systems, and compliance standards.
- Ensure team operations remain compliant with HIPAA and applicable privacy regulations.
- Work closely with support, analytics, and patient growth leaders to manage ad hoc projects and tasks as needed.
Requirements
Qualifications and experience:
- 3+ years of experience supervising an outbound call center or engagement team, preferably in a remote environment.
- Demonstrated experience holding remote teams accountable to attendance, adherence, and quota-based performance metrics.
- Hands-on experience and expertise with Five9 (preferred) or comparable call center platforms, including real-time monitoring and reporting.
- Experience with CRM software; Zoho experience is a strong plus.
- Comfortable working in a fast-paced startup environment where processes are still being built.
- Proven ability to deliver structured coaching and performance feedback that drives measurable rep improvement.
- Strong communication skills with the ability to manage sensitive patient interactions and lead a distributed team.
- Familiarity with HIPAA requirements and experience operating in a regulated healthcare environment is preferred but not required.
- Highly organized and detail-oriented, able to manage multiple reps and priorities simultaneously.
- A "no task is too small" mentality and ability to thrive in a fast-paced startup environment.
Compensation
$80,000 - $85,000 a year. Individual compensation is based on factors unique to each candidate, including experience, qualifications, location, and other job-related factors.
About Salvo Health
Salvo Health provides a tech-enabled platform and staff that help providers deliver care for Americans facing chronic GI or metabolic conditions. Care is delivered by a team including board-certified specialty physicians, registered dietitians, psychologists, and nurses who provide wraparound support over a multi-month journey to better health.
Salvo partners with providers, payers, and patients directly and is backed by leading healthcare investors.
Note on AI
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans.
How to Apply
To apply for this position, please visit the application link below and submit your application through Salvo Health's Lever portal.
Application Link
https://jobs.lever.co/salvohealth/4b6068fd-da0a-4ec7-812e-4d9f5adb5c67/apply