Healthcare Engagement Specialist
Posted on May 26, 2026 (23 days ago)
About the role
Salvo Health is looking for an experienced Engagement Specialist to conduct outreach and enroll patients in Salvo Health care, helping them get set up with ongoing support and guidance around their GI conditions. Engagement Specialists help patients sign up for Salvo’s wrap-around GI care services and educate patients about the convenience, ease, and health benefits of remote patient monitoring. This is a fully remote position and requires strong adherence to HIPAA guidelines and privacy rules. Salvo values inclusivity and welcomes diverse candidates for this role.
Responsibilities
- Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo’s program and tech-enabled services
- Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo’s wraparound GI care service
- Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections
- Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities
- Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails
- Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)
- Role is M-F with 8 hour shifts
Requirements
- 3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results
- Healthcare and/or functional medicine experience preferred
- Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly
- Ability to sit at workstation for a long duration using a computer and headset to interact with patients
- Excellent interpersonal, verbal, and written communication skills
- Experience and comfort handling confidential data
- Experience and ability to thrive in a fast-paced, high-growth environment
- Goal-oriented with a focus on achieving sales objectives
- Remote work experience preferred
- Bi-lingual a plus (English/Spanish)
- Must have a hard wired, high speed internet connection
About Salvo Health
Salvo Health provides multidisciplinary virtual care for chronic gut and metabolic conditions, partnering with GI and hepatology practices across the U.S. Each patient is assigned a care team (registered dietitians, nurses, therapists/social workers) and receives app-based care using Remote Patient Monitoring (RPM) and Chronic Care Management (CCM). Salvo works with over 700 GI physicians and offers competitive salary and health benefits, remote work environment, flexible time-off, and professional development opportunities. Salvo is an equal opportunity employer.
How to Apply
Please apply through the Salvo Health job portal by following the application link on the job posting page. You can use the "apply for this job" link on the original listing to submit your application and resume.
Additional Information
Salvo may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist the recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact Salvo Health.