Customer Success Manager
Posted on February 25, 2026 (3 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!Customer Success Manager
We’re looking for a Customer Success Manager to lead Salvo Health’s relationships with Gastroenterology practices and oversee the operational workflows that drive patient, provider, and financial outcomes. This role blends relationship management, operational leadership, workflow design, and cross-functional collaboration. The role includes 25% travel for onsite visits and conferences to train staff, collaborate on workflows, and deepen strategic alignment.
What You'll Do
- Partner Relationship Ownership: Act as the primary strategic and operational contact for assigned GI practice partners; lead partner calls, QBRs, and performance reviews; build and maintain strong relationships with administrators, office managers, and providers; anticipate partner needs and proactively identify opportunities for improvement.
- Travel and Onsites: Travel ~25% for client implementations, onsite visits, physician meetings, conferences, and industry events.
- Operational & Workflow Leadership: Own and optimize workflows across referrals, onboarding, RPM requirements, logistics, eligibility, and clinical communication; build scalable processes and SOPs; analyze bottlenecks and implement workflow improvements; coordinate onsite visits to assess operations, deliver training, and strengthen adoption.
- Escalation & Issue Management: Serve as escalation point for provider, operational, and clinical issues; lead root-cause investigations and ensure resolution; partner cross-functionally to address systemic issues.
- Performance Monitoring & Reporting: Monitor partner KPIs and operational health focused on retention and outcomes; deliver weekly and monthly reporting; ensure documentation accuracy across EHRs and internal systems.
- Cross-Functional Leadership: Collaborate with Clinical Ops, Product, Engineering, RCM, and Engagement teams; translate partner insights into product and workflow improvements; lead or co-lead projects tied to partner success or new service lines.
- Team & Process Development: Help shape Customer Success playbooks, SOPs, and onboarding; mentor junior team members; contribute to hiring and training.
What You Bring
- 5+ years in healthcare management consulting, customer success/account management, operations, practice management, or a hybrid role involving providers and workflows.
- Strong relationship-building skills and enjoyment of meeting people and solving problems collaboratively.
- Comfort with travel and building external relationships.
- Strong communication and ability to influence cross-functional stakeholders without direct authority.
- Experience leading onsite visits and working with clinical teams.
- Track record owning partner relationships, upselling, and delivering measurable results.
- Operational and analytical skills to diagnose issues and design balanced solutions.
- Experience managing escalations professionally and urgently.
- Experience building workflows or implementing new processes in healthcare; familiarity with EHRs (eCW, Athena, gGastro) is a plus.
- Comfort thriving in a fast-paced, early-stage environment and building structure where none exists.
Compensation & Benefits
Base salary range: $110,000 - $125,000 per year. Salvo offers competitive salary and health benefits, a remote work environment, flexible time-off, professional development, and an entrepreneurial culture.
About Salvo
Salvo focuses on chronic gut and metabolic health, delivering app-based, team-centered care that uses Remote Patient Monitoring (RPM) to support continuous care under the patient’s insurance. The care team includes specialty physicians, dietitians, nurses, psychologists, and therapists using evidence-based protocols for personalized, multi-month care.
Salvo is backed by leading health care investors and emphasizes a scalable, tech-enabled, integrative approach addressing root causes of chronic illness. Salvo is an equal opportunity employer committed to diversity and inclusion.
How to Apply
Apply online at: https://jobs.lever.co/salvohealth/79f2eeca-83ff-4c5c-a9db-3d0702b13b96/apply
Recruiting Process & Data Use
We may use AI tools to support parts of the hiring process such as reviewing applications, analyzing resumes, or assessing responses; these tools assist the recruitment team but do not replace human judgment. Final hiring decisions are made by humans. For questions about how your data is processed, contact Salvo.