Client Success Manager
Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65, and Sage has built modern solutions for fall detection, nurse call, resident alerts, and caregiver triage software.
Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company focused on problems central to our mission. We work hard and fast while treating our work as a marathon.
About This Role
Sage is hiring a Client Success Manager to own relationships with regional and community leaders across strategic operators. You will guide customers through the full post-sales lifecycle, drive adoption of Sage's nurse call, fall detection and analytics products, and lead pilots that demonstrate measurable impact on Net Operating Income (NOI). This is a field-forward role with regular on-site time to understand product use, strengthen staff engagement, and champion customer feedback internally.
Responsibilities
- Own strategic relationships with regional operators and community leadership teams, understand their operational goals, and ensure Sage is positioned as a trusted partner in improving resident safety, caregiver workflow, and NOI outcomes
- Define success plans for each community and client enterprise, set measurable quarterly targets, and guide partners toward goals related to adoption, response time improvement, clinical workflow efficiency, and expansion readiness
- Lead QBRs with regional and C-suite stakeholders that showcase the value of Sage
- Surface and qualify expansion opportunities (CSQLs) across communities, and partner with the Growth team to shape clear “why expand” business cases
- Analyze resident care, clinical, and staffing data to identify trends and insights at both the community and portfolio levels, translating findings into clear value and actionable recommendations
- Observe and understand how users are using Sage, identify areas of improvement and communicate feedback to teams internally
- Serve as the voice of the customer by capturing on-the-ground insight and translating it into clear, actionable needs for Product, Engineering, and Support
- Travel expected 25%
Minimum Qualifications
- At least five (5) years of experience working in a client success or account management role at high-growth SaaS companies
- Experience in managing enterprise-level accounts with senior stakeholders
- Proven track record of driving high NRR and renewal rates
- Self-starter with desire to take ownership of key company initiatives and drive success; comfortable with ambiguity and challenges
- Passion for Sage's mission to improve care for older adults and their caregivers
Preferred Qualifications
- Expertise in executive stakeholder management, data-driven decision making, building scalable processes, and driving measurable customer outcomes
- Strong communicator with the ability to influence cross-functional priorities and translate customer insights into product and business decisions
- Industry expertise in senior living or related sectors, with the ability to apply that knowledge to deliver customer value
Benefits
Our headquarters are located in New York City's Union Square. We believe in cross-team collaboration and encourage participation from everyone. We host offsites, outings, team meals, offer office lunch and a fully stocked snack bar. While we are an in-office culture, we allow up to 2 remote days per week.
Our benefits package includes competitive base compensation, stock options, and fully-paid health and dental insurance coverage. Additional health benefits include vision insurance, access to premium primary and urgent care, and online medical providers. We offer a flexible time-off policy, 7 paid holidays, and a company-wide winter break.
Benefits and Pay
The expected annual salary range for this role is $120,000-$155,000 USD, depending on experience and interview performance.
EEO Statement
Sage is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind and make hiring decisions based on qualifications, merit, and business needs.
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