Product Manager, Patient & Provider Outbound Communications
Posted on January 21, 2026 (about 7 hours ago)
Product Manager, Patient & Provider Outbound Communications
Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.
Arine combines data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management and deliver personalized care plans at scale.
We focus on improving outcomes for complex patients, reducing avoidable harm and healthcare costs.
About the Role
Arine is seeking a Product Manager to own the patient and provider outbound communications domain, with a focus on written clinical communications such as letters and documents. These communications are compliance-sensitive and highly visible to customers.
The role partners closely with Product and Engineering leaders, Document Engineering, Clinical, Compliance, and Client Success teams. While not initially responsible for core platform architecture, this role will influence configuration, customization, and workflows to scale efficiently over time.
What You’ll Be Doing
Own the Outbound Communications Domain
- Serve as the single point of product ownership for patient- and provider-facing letters and documents.
- Act as the internal expert on how outbound written communications are configured, generated, and delivered across clients and programs.
- Represent this domain in cross-functional planning, prioritization, and execution.
Lead Configuration Strategy & Governance
- Define standards and principles for client-specific configuration of letters, balancing flexibility with scalability and efficiency.
- Partner with engineering to influence configuration frameworks that reduce one-off work and support long-term maintainability.
- Help determine what should be configurable versus standardized as customer needs evolve.
- Ensure configuration decisions uphold clinical accuracy and compliance requirements.
Run Point on Customer-Driven Requests
- Triage and prioritize incoming customer requests related to letters with Client Success and Customer Support Architects.
- Translate recurring or high-impact customer needs into scalable product capabilities.
- Set clear expectations and tradeoffs between customization, turnaround time, and platform health.
Drive Operational Efficiency Through Product
- Map and continuously improve end-to-end letter workflows, identifying bottlenecks and opportunities for automation.
- Reduce manual effort and execution time for internal teams through better tooling, configuration, and process design.
- Define and track success metrics related to efficiency, quality, and customer satisfaction.
Partner Closely with Engineering, Clinical, and Compliance Teams
- Work day-to-day with the Document Engineering team to define requirements, clarify tradeoffs, and support delivery.
- Collaborate with Clinical and Compliance stakeholders to ensure communications meet regulatory standards and clinical intent.
- Provide informed input into longer-term platform decisions based on hands-on experience with customer and operational needs.
What We’re Looking For
Required Experience & Skills
- 3+ years of experience in product management or a related role.
- Experience owning complex, configuration-heavy products or workflows (for example, document generation, CMS, workflow tools).
- Strong ability to analyze and improve end-to-end operational processes.
- Comfort working in regulated or compliance-sensitive environments (healthcare preferred).
- Experience partnering closely with engineering teams on system-level problems.
- Excellent written and verbal communication skills.
Mindset & Strengths
- Strong judgment in balancing customer needs with platform scalability.
- Systems-oriented thinker who brings structure to ambiguous problem spaces.
- Comfortable owning a defined domain while influencing broader platform decisions.
- Self-directed and effective in fast-paced, evolving environments.
Nice to Haves
- Experience with healthcare communications, pharmacy, or clinical workflows.
- Familiarity with document templating, configuration frameworks, or content management systems.
- Exposure to UX design for internal or configuration-heavy tools.
- Startup or high-growth company experience.
- Understanding of AI/ML concepts applied to content or workflow automation.
Additional Information
- Travel: Up to 10%.
- Remote Work: Private workspace and reliable high-speed internet required.
Compensation & Benefits
The base salary range for this position is $120,000–$140,000 per year, depending on experience, location, and job-related factors. This does not include additional compensation components, benefits, or perks.
Job Requirements & Company Policies
Ability to pass a background check. Must live in and be eligible to work in the United States.
All staff participate in Arine’s Information Security Management Program and complete training on Information Security Awareness and HIPAA guidelines before access is granted for role-specific systems.
Arine is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. Hiring decisions are based on qualifications, merit, and business needs.
Visit https://www.arine.io for more information.
How to Apply
Apply using the Greenhouse online application form on this job page (click the "Apply" button). You must provide a valid and accurate LinkedIn profile link to move forward in the hiring process; incomplete or missing profiles may result in rejection.
Resume/CV and optional cover letter can be uploaded through the application. Accepted file types: pdf, doc, docx, txt, rtf.
Important Notes
Arine uses the arine.io domain and email addresses for all official communications. Communications from other domains should be considered spam.
Recruitment agencies: Arine does not accept unsolicited resumes from agencies without a prior written agreement; unsolicited resumes will be considered property of Arine and no fee will be paid.