Clinical Support Lead
Posted on January 21, 2026 (about 7 hours ago)
About Arine
Based in San Francisco, Arine is a healthcare technology and clinical services company on a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.
Arine combines data science, machine learning, AI, and clinical expertise to deliver personalized medication management at scale, improving outcomes and reducing avoidable harm and costs in the U.S. healthcare system.
The Role
We are seeking a Lead Clinical Support Specialist (Clinical Support Lead) to assist in leading a clinical team using the Arine platform to deliver outcomes for customers. The role partners with the Lead Clinical Pharmacist to set strategy, manage a Clinical Care Support team, engage patients, providers and pharmacists, and align with client teams and Customer Success.
The Lead Clinical Support Specialist will oversee a patient engagement program focused on achieving top results across Medicare Part C and Part D measures.
Key Responsibilities
The role encompasses the Clinical Care team activities and includes:
- Support oversight of goals, progress, and resource allocation for full-service clinical projects
- Develop intervention strategies to optimize medication utilization and achieve quality measures
- Manage team productivity and timelines to ensure goals are met
- Ensure quality assurance standards are met
- Represent Arine’s Clinical Care team at customer meetings and lead internal staff meetings
- Hire, train, schedule, and develop team members
- Manage and conduct performance reviews for assigned team members
- Respond to questions from patients, providers, pharmacists, and team members
- Comply with company policies and applicable state and federal regulations
Who You Are and What You Bring
Qualifications and attributes include:
- At least 12 months experience managing a clinical, patient, or customer support team with demonstrated leadership (required); healthcare experience preferred
- Team management and coaching experience, preferably in a remote setting
- Excellent analytical, communication, and project management skills
- Ability to triage clinical and operational situations and make informed decisions independently
- Ability to organize priorities effectively and meet deadlines
- Experience engaging patients to promote adherence with empathy and compassion
- Strong familiarity with medication adherence workflows
- Proficiency with Microsoft Word, Excel, Google Sheets, and Google Docs
Remote Work Requirements
This is a remote role based in the United States. Requirements include an established private work area that ensures information privacy and a stable high-speed internet connection. The role requires occasional on-site meetings multiple times per year (interviews, onboarding, team meetings).
Perks
Arine offers learning and growth opportunities, collaboration with experienced clinicians and engineers, and the chance to shape the company's future at a rapidly growing startup.
Salary & Start Date
The base annual salary range for this position is $55,000 - $60,000. The posted range represents expected base salary and does not include other compensation components or benefits. Final pay will consider experience, job level, location, and other job-related criteria.
Please note the expected start date of this role is between February 9th - March 30th, 2026.
Job Requirements
Additional requirements include the ability to pass a background check and legal eligibility to live and work in the United States.
Information Security & Equal Opportunity
All staff participate in Arine’s Information Security Management Program and must complete periodic training on Information Security Awareness and HIPAA guidelines. New hires complete role-specific trainings prior to access being granted.
Arine is an equal opportunity employer committed to a diverse and inclusive workplace and does not discriminate on any legally protected basis.
How to Apply
Apply via the Greenhouse job page by clicking the Apply button on the job posting: https://job-boards.greenhouse.io/arine/jobs/5733278004
Complete the online application form and submit your resume/CV and any required materials.
Important Notes
Arine communicates using the arine.io domain and official arine.io email addresses. Communications from other domains should be treated as potential spam.
Arine does not accept unsolicited resumes from recruitment agencies without a prior written agreement; such submissions will be considered property of Arine and no fee will be paid if a hire occurs.