You will support and accompany veterinarians in the use of our software and clarify questions and problems.

You will convey the added value behind our product to all customers and make them enthusiastic Petleo users.

You will independently carry out the setup of our software with new customers and train veterinarians in the use of our software.

You will help us update and expand our knowledge base.

You will assist us in improving existing processes and developing best practices.

You will have the opportunity to develop personally and professionally through various projects.

You are an important link between the Customer Service Department and our Tech Team and, through your good communication, ensure satisfied customers.

You have a successfully completed degree or training with relevant reference (Healthcare Management / Health Economics / Business Administration / Veterinary Medicine, etc.).

You have initial experience in customer support or account management - ideally in a software company.

You are flexible, technically savvy, and can quickly implement new information.

Knowledge of CRM systems (e.g. Hubspot / Pipedrive), project management tools (e.g. Monday / Notion) and/or ticket systems (e.g. Zendesk, Hubspot, Clickup) is an advantage.

You act proactively and solution-oriented.

You are service-oriented and have a structured way of working.

You work independently, are committed, and communicative - combined with a sympathetic appearance.

You speak fluent German and have good English skills in speaking and writing.

You have motivation and drive for the topic of eHealth and enjoy working in a fast-growing and dynamic work environment.

We are a young, motivated, and successful startup with a functioning product and offer you the space to grow personally and professionally.

Competitive salary, 30 days vacation, flexible working hours, and remote-first with the possibility to work in our great office in the heart of Munich (near Theresienwiese and train station with roof terrace).

Option for remote work in European countries.

Regular team events and training opportunities in the form of internal and external workshops.

Diverse employee benefits (e.g. eGym Wellpass, Givve Card, Corporate Benefits).

International team (5+ nationalities).

Flat hierarchies & appreciative corporate culture.

Our mission is to connect pet owners and veterinarians. Petleo was founded in 2020 by experts from the field of tele- and veterinary medicine in Munich. With our data-driven approaches and digital solutions, we want to improve the daily practice of veterinarians and pet owners.