You will take care of our existing customers (especially clinics but also practices) and build long-term relationships.

You identify levers for optimizing customer performance and drive upselling and cross-selling opportunities.

You independently conduct technical onboardings for various Petleo products and are a driving force behind our success.

Using existing KPI dashboards, you create development plans for our customers, contributing to effective and expanded use of our software.

You conduct regular follow-up training for product adoption, thus improving customer performance.

You support the implementation of measures for continuous improvement of the customer experience.

You work closely with our internal teams (such as Sales and Product) to understand and implement customer requirements.

You have successfully completed studies or training with relevant reference (Healthcare Management / Health Economics / Business Administration / Veterinary Medicine, etc.).

You bring initial experience in customer support or account management - ideally in a software company.

You are flexible, technically savvy, and can quickly implement new information.

Knowledge of CRM systems (e.g. Hubspot/Pipedrive), project management tools (e.g. Monday/Notion), and/or ticket systems (e.g. Zendesk, Hubspot, Clickup) is an advantage.

You are good at keeping various information and priorities in mind and act proactively.

You trust yourself to stay calm and solve problems professionally, even in technically demanding situations.

You are service-oriented and have a structured way of working.

You work independently, are committed and communicative - combined with a sympathetic appearance.

You speak fluent German and have good English skills in speaking and writing.

You have motivation and drive for the topic of eHealth and enjoy working in a fast-growing and dynamic work environment.

We are a young, motivated, and successful startup with a functioning product and offer you the space to grow personally and professionally.

Competitive salary, 30 days vacation, flexible working hours, and remote-first with the option to work in our great office in the heart of Munich (near Theresienwiese and train station with roof terrace).

Option for remote work in European countries.

Regular team events and training opportunities through internal and external workshops.

Diverse employee benefits (e.g. eGym Wellpass, Givve Card, Corporate Benefits).

International team (5+ nations).

Flat hierarchies & appreciative corporate culture.

Our mission is to connect pet owners and veterinarians. Petleo was founded in 2020 by experts in tele- and veterinary medicine in Munich. With our data-driven approaches and digital solutions, we aim to improve the everyday practice of veterinarians and pet owners.