Putzmeister is a globally recognized leader in the manufacturing and support of concrete pumping equipment. Renowned for its innovation, reliability, and commitment to excellence, Putzmeister has established a strong reputation within the construction and infrastructure industries. With a history of delivering high-quality solutions, the company focuses on advancing technology to meet the evolving needs of its clients worldwide. Putzmeister's dedication to sustainability, safety, and customer satisfaction positions it as a trusted partner for construction professionals across the globe. Joining Putzmeister means becoming part of a dynamic organization that values integrity, collaboration, and continuous improvement, all while contributing to building the future through innovative concrete solutions.

The Customer Support Specialist at Putzmeister plays a pivotal role in ensuring customer satisfaction by providing timely and effective support for all customer inquiries and issues. This position involves acting as a primary point of contact for clients, dealers, and internal teams, addressing questions related to parts lookup, pricing, availability, order processing, shipment tracking, and technical support. The role requires a proactive approach to problem-solving, excellent communication skills, and a strong customer-centric mindset. The Customer Support Specialist collaborates closely with various departments such as sales, logistics, and technical support to resolve customer issues efficiently and professionally. This role offers a unique opportunity to develop your career within a reputable organization, working with innovative equipment and a passionate team dedicated to delivering exceptional service.

Successful candidates should possess strong soft skills including active listening, empathy, flexibility, conflict resolution, teamwork, patience, and dependability. The ability to work effectively in a fast-paced environment and adapt to changing priorities is essential. Candidates should demonstrate excellent communication skills, both verbal and written, and have a customer-focused attitude. Prior experience in customer service, preferably within a manufacturing or technical environment, is highly valued. Flexibility to work a schedule between 8 a.m. and 5 p.m., with potential for some evening and weekend shifts, is required. Educational requirements include at least one year of experience in customer service; an associate's or bachelor's degree is preferred but consideration may be given to candidates with relevant experience and skills.

• Comprehensive health benefits including medical, vision, and dental insurance.
• Company-paid Hospital Indemnity and Accident Insurance.
• Health Savings Account (HSA) with incentives for company contributions.
• Flexible Spending Account (FSA) plans to support healthcare expenses.
• Company-paid Life Insurance and Short-term/Long-term Disability coverage.
• Paternity leave to support work-life balance.
• 401(k) retirement plan with company match to help secure your financial future.
• Profit sharing programs to reward employee contributions.
• Company-sponsored events to foster team bonding and engagement.
• Educational reimbursement programs to support continuous learning and development.
• Reimbursement for work-related boots and uniforms to ensure safety and comfort.
• Employee discount programs on company products and services.

Equal Opportunity

Putzmeister is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic. We believe that a diverse workforce enhances innovation and drives our success. All qualified applicants will receive consideration for employment without regard to any protected status. We are dedicated to creating a respectful and equitable environment for all employees and applicants.