Job description
Are you looking for a new challenge in team leadership where you can truly make a difference?
Do you want to optimize processes with your team, ensure excellent service, and actively shape the future of healthcare?
Then join Oviva as Team Leader Administration & Customer Service!
As the team leader, you are responsible for the administrative patient care and written customer communication. Together with your team, you ensure smooth processes, high service quality, and satisfied patients.
Why Oviva?
Our goal is a healthier future for all. We help people with weight-related diseases through the most accessible and effective therapy.
We offer digital programs to support people with weight-related conditions including obesity, hypertension, type 2 diabetes, prediabetes, and morbid obesity.
While weight loss is the main goal for many of the people we support, our approach is not just about numbers on the scale but improving their health, confidence, and quality of life.
We are rapidly expanding across Europe including the UK, Switzerland, Germany, and Poland. You will join an organization that has treated nearly 1 million people and continues to grow strongly.
Your tasks:
- Leadership and development of a motivated team
- Process management – designing more efficient and digital workflows
- Quality control and service improvement
- Collaboration with Sales, IT, Coaching team, and Hotline
- Data analysis and reporting to management
Your profile:
- Ideally at least 3 years of leadership experience in administration or written customer service (back office)
- Enjoy process optimization and digitization
- Strong communication and organizational skills
- Customer orientation and joy in actively improving patient experiences
- Very good German and English skills
What Oviva offers you:
- Meaningful work: We improve healthcare for people with obesity and type 2 diabetes
- Flexible work - remote with freedom to shape your work and occasional team meetings in person
- Development and team spirit: We promote you and value open collaboration
We value a culture where people enjoy working. We achieve this by putting our values at the forefront in everything we do:
We put patients first, measure and improve, and build successful teams.
Oviva is passionate about creating an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. We are a truly inclusive workplace where you can be yourself and everyone is welcome.
We welcome and encourage applicants from all backgrounds and identities including but not limited to nationality, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek candidates who bring a unique perspective to help us build a stronger, inclusive team.
Oviva is committed to supporting candidates and employees with disabilities.
Apply now!