Our mission is to provide the best possible support for people with weight-related conditions to live healthier lives. With our innovative combination of behavioral change therapy and digital tools, we set new standards in healthcare. Oviva creates scalable, accessible solutions to combat nutritional diseases such as obesity and type 2 diabetes and thus improves healthcare for all.

This role supports Oviva's mission to provide exceptional care by ensuring outstanding customer service for German-speaking patients, doctors, dietitians, and psychotherapists. The position ensures smooth customer communication and provides administrative support for the Patient Services team as an integral part of Oviva's customer service framework.

Your Responsibilities:

• Handling incoming and outgoing communication with German-speaking customers.

• You are the first point of contact for administrative support for patients, doctors, dietitians, and psychotherapists.

• Monitoring and improving customer satisfaction metrics.

• Collaborating with cross-functional teams to resolve issues promptly.

• Documenting interactions and accurately maintaining customer data.

Your Profile:

• Fluent German and French language skills in both spoken and written form.

• Strong communication and interpersonal skills.

• Organizational and multitasking abilities.

• Experience with administrative and operational systems.

What We Offer:

• The opportunity to make a significant contribution to revolutionizing healthcare.

• An exciting and rewarding role in a growing environment.

• Training and development opportunities.

• A focus on flexibility and remote work.

• A home office allowance to set up your individual workspace.

• A competitive salary.

We highly value a culture where people enjoy working. We achieve this by putting our values front and center in everything we do: We put patients first, We measure and improve, We build successful teams.

Oviva is passionately committed to creating an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. We are a truly inclusive workplace where you can be yourself and everyone is welcome.

We welcome and encourage applicants with all backgrounds and identities including but not limited to nationality, ethnicity, gender, sexual orientation, age, abilities, religion, and socioeconomic status. We actively seek candidates who bring a unique perspective to help us build a stronger, inclusive team.

Oviva is committed to supporting candidates and employees with disabilities.