Why Oviva?
Our mission is to provide people with weight-related conditions the best possible support for a healthier life. With our innovative combination of behavior change therapy and digital tools, we set new standards in healthcare. Oviva creates scalable, accessible solutions to fight nutrition-related diseases like obesity and type 2 diabetes, thus improving healthcare for all.
This role supports Oviva's mission to provide exceptional care by ensuring outstanding customer service for German-speaking patients, doctors, nutritionists, and psychotherapists. The position ensures smooth customer communication and provides administrative support to the Patient Services team as an integral part of Oviva's customer service framework.
Your tasks:
- Processing incoming and outgoing communication with German-speaking customers.
- You are the first point of contact for administrative support for patients, doctors, nutritionists, and psychotherapists.
- Monitoring and improving customer satisfaction metrics.
- Collaborating with cross-functional teams to resolve issues promptly.
- Documenting interactions and accurately maintaining customer data.
Job requirements
- Fluent German language skills, both written and spoken. French language skills are an advantage.
- Strong communication and interpersonal skills.
- Organizational and multitasking abilities.
- Experience with administrative and operational systems.
What we offer you
- The opportunity to make a significant contribution to revolutionizing healthcare.
- An exciting and rewarding role in a growth environment.
- Training and development opportunities.
- We emphasize flexibility and remote work.
- A home office allowance to personalize your workplace.
- A competitive salary.
It is very important to us to have a culture where people want to work. We achieve this by putting our values at the forefront of everything we do: We put patients first, we measure and improve, we build successful teams.
Oviva is passionate about creating an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. We are a truly inclusive workplace where you can be yourself and where everyone is welcome.
We welcome and encourage applicants from all backgrounds and identities, including but not limited to nationality, ethnicity, gender, sexual orientation, age, abilities, religion, and socioeconomic status. We actively seek candidates who bring a unique perspective to help us build a stronger, inclusive team.
Oviva is committed to supporting candidates and employees with disabilities.