As a Community Manager, you are the voice and face of our brand—both inside and outside of our Oviva community. You ensure that we engage in real dialogue with our community, receive valuable feedback, and build a strong network of loyal users and brand ambassadors. In doing so, you actively contribute to improving customer satisfaction, brand loyalty, and our mission.
Why Oviva?
Our goal is a healthier future for everyone. We help people with weight-related conditions through the most accessible and effective therapy.
We offer digital programs to support people with weight-related conditions including obesity, high blood pressure, type 2 diabetes, prediabetes, and morbid obesity.
While weight loss is the primary goal for many of the people we support, our approach is not just about the numbers on the scale but improving their health, confidence, and quality of life.
We are rapidly expanding across Europe including the UK, Switzerland, Germany, and Poland. You will join an organization that has treated almost 1 million people and is growing strongly.
The role is situated within feedback and complaint management. You work closely with various teams including:
Internal: Media, Content, Product, Pathway, Marketing, Patient Service
External: Community members, brand ambassadors, influencers, partner companies
You report regularly to the Head of Patient Service Germany and work closely with the VP Growth Marketing and VP Product.
Your Tasks:
- Community Building & Engagement: Develop and manage our community on social media, external forums, and potentially our own groups (e.g., Facebook). Maintain dialogue with users, actively respond to comments, and build relationships with brand ambassadors and influencers.
- Moderation & Communication: Ensure respectful exchange in digital channels and moderate discussions on platforms like Reddit or Quora. Respond to feedback and inquiries promptly and empathetically.
- Analysis & Improvement: Monitor relevant KPIs such as engagement and reach, derive optimizations, and regularly provide insights to the team.
- Feedback Management: Systematically collect community feedback and actively incorporate it into product, marketing, and service processes to continuously improve the user experience.
Your Profile:
- Ideally 3 years of experience in community management or social media
- Confident handling of social media tools (e.g., Hootsuite, Sprout, Meta Business Suite) and analytics platforms
- Creative sense for content and campaigns
- Knowledge in handling conflict situations and community dynamics
- Very good German skills, good English skills are an advantage
What Oviva Offers You:
- Meaningful work: We improve healthcare for people with obesity and type 2 diabetes
- Flexible work—remote and with creative freedom with occasional team meetings in person
- Development and team spirit: We support you and stand for open collaboration
Oviva values a culture where people want to work by putting our values front and center in everything we do: We place patients at the center, measure and improve, and build successful teams.
Oviva is committed to creating an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. We are a truly inclusive workplace where you can be yourself and everyone is welcome.
We welcome and encourage applicants from all backgrounds and identities including but not limited to nationality, ethnicity, gender, sexual orientation, age, abilities, religion, and socioeconomic status. We actively seek candidates who bring unique perspectives to help us build a stronger, inclusive team.
Oviva is committed to supporting candidates and employees with disabilities.
Apply now!