Member Support Agent (Healthcare - Mexico)
Posted on March 24, 2026 (2 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!OneImaging Overview
OneImaging provides a concierge approach to medical imaging with a vetted network of over 4,000 providers across 48 states, reducing imaging costs while improving access and eliminating surprise bills.
Position Summary
As a Member Support Agent (Care Navigator) you will manage inbound communications — phone, SMS, email, and chat — engaging members and partners, answering questions, guiding them through the OneImaging member journey, and supporting exam scheduling with referring providers as needed. This is a high-impact role focused on listening, clear communication, and consistent issue resolution to drive member satisfaction and trust.
What You99ll Be Doing
- Driving Satisfaction: Connect with members, answer questions, and ensure they leave interactions satisfied and confident in the OneImaging process.
- Solving Problems: Use resources, notes, and critical thinking to resolve member issues, aiming for on-call resolution when possible.
- Overcoming Objections: Address concerns, clarify next steps, and help members move forward.
- Delivering Outstanding Experiences: Engage members with empathy, professionalism, and clarity.
- Multi-Channel Communication: Use phone, SMS, email, and chat to handle requests and follow up to confirm resolution.
- Collaborating Cross-Functionally: Partner with internal teams to ensure accurate information and seamless handoffs.
- Meeting Goals: Consistently meet weekly and monthly targets (call volume, time to answer, average handle time, member satisfaction, retrieval completions).
What You Need to Have
- Exceptional English proficiency (C2-level).
- 2+ years in inbound calling, call center, or customer service/support roles (healthcare experience preferred).
- Excellent verbal communication with a professional, empathetic phone manner.
- Ability to listen, build trust, and handle objections with resilience and positivity.
- Strong organizational skills for managing volume and follow-ups.
- Comfortable with CRMs, call platforms, and messaging tools.
- High school diploma required; Associate99s or Bachelor99s degree preferred.
Key Competencies
- Empathy & Persuasion: Balance compassion with confidence to drive action.
- Results Orientation: Focus on on-call resolution and positive member feedback.
- Adaptability: Stay flexible with changing workflows, tools, and priorities.
- Problem-Solving: Anticipate barriers and offer quick, clear solutions.
- Communication: Clear, engaging, and member-first in every interaction.
Benefits
- Compensation: $1,000/mo USD (or your currency of choice).
- Work from home and flexible schedule.
- Opportunities for professional development and growth.
Fraud and Security Notice
Please be aware of job scam attempts. OneImaging uses the oneimaging.com email domain exclusively. Report suspicious contacts to law enforcement and to [email protected].
Equal Employment Opportunity & Accommodations
OneImaging is an Equal Employment Opportunity employer and values workplace diversity. The company is committed to providing accommodations for qualified individuals with disabilities. If you need assistance or an accommodation during recruitment, contact [email protected].
How to Apply
Apply using the application form on this page (click the "Apply" button). Complete the required fields and submit your resume/CV and cover letter as instructed.
Contact & Fraud Reporting
For applicant protection or to report suspected scams, email [email protected]. For recruiting accommodations or questions, email [email protected]. If contacted by someone from a non-oneimaging.com domain about a job, report it to law enforcement (for example, the IC3 complaint portal).