About OneImaging
Radiology is the second most used healthcare service, used by over 51% of the workforce annually. OneImaging provides a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, helping patients access radiology services at fair prices without surprise bills while delivering immediate savings and ROI for employers and payers.
Role summary
As an Implementation Manager at OneImaging, you will lead customer onboarding and implementation to ensure successful launches. You will act as the primary point of contact throughout the implementation process and coordinate across internal and external stakeholders.
- Lead end-to-end onboarding and implementation including kickoff meetings, project planning, timeline management, system configuration, testing, training, and go-live coordination.
- Manage customer-specific data feeds and integrations, ensuring accurate and timely data exchange while partnering with internal technical teams and external customer stakeholders.
- Build trusted relationships with customer stakeholders at multiple levels and act as the primary point of contact throughout implementation.
- Drive implementation milestones, proactively identify risks or blockers, and keep projects on track through effective communication and cross-functional collaboration.
- Identify opportunities to optimize onboarding workflows, implementation processes, and customer experience as the organization scales.
- Work closely with Sales, Product, Engineering, Operations, and Support teams to ensure a seamless onboarding and launch experience.
- Support cross-functional operational and strategic initiatives as needed.
About you
Required qualifications and attributes:
- 5+ years of experience in Implementation Management, Customer Success, Project Management, Account Management, or a similar client-facing role in a digital health solution environment involving benefits administration.
- Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations.
- Ability to manage through ambiguity, build processes, and help scale implementation operations within a fast-growing organization.
- Experience managing complex ecosystem vendor partners within a healthcare and benefit program.
- Proven track record of managing cross-functional projects and building strong relationships with customer stakeholders.
- Strong organizational and project management skills, with the ability to manage multiple priorities and deliver results on time.
- Excellent communication skills with a proactive and solutions-oriented mindset.
Compensation & benefits
The base salary range for this position is $110,000 - $140,000. This position is bonus eligible. Individual compensation will depend on qualifications, skills, experience, location, and applicable laws. In addition to base salary, this role is eligible to participate in our equity incentive and competitive benefits plans.
Additional information
Fraud and security notice: OneImaging uses the oneimaging.com email domain exclusively. Report suspected job scams to law enforcement and [email protected].
Equal employment opportunity: OneImaging is an Equal Employment Opportunity employer and values workplace diversity. If you need accommodations due to a disability in the recruiting process, contact [email protected].
Application instructions
Apply online via the Apply button on this page and complete the on-page application form. Upload your resume/CV and, optionally, a cover letter. Accepted file types: pdf, doc, docx, txt, rtf.
Contact & accommodations
If you are contacted by someone claiming to be a OneImaging recruiter from a different email domain, report it. For suspected scams (IC3) and candidate protection contact [email protected]. For accommodations related to the recruiting process contact [email protected].