Customer Support Agent (Healthcare - Mexico)
Posted on March 24, 2026 (2 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!Position Summary
OneImaging provides a concierge radiology service and a vetted network of providers to reduce imaging costs and eliminate surprise bills. We connect patients and families with high-quality radiology services while delivering savings to employers and payers.
As a Member Support Agent / Care Navigator, you will manage inbound communications (phone, SMS, email, chat), answer member questions, guide members through the OneImaging member journey, and support exam scheduling including coordination with referring providers. This is a high-impact, member-facing role focused on active listening, clear communication, and consistent issue resolution to drive member satisfaction and trust.
What Youll Be Doing
- Driving Satisfaction: Connect with members, answer questions, and ensure they leave interactions satisfied and confident in the OneImaging process.
- Solving Problems: Use resources, notes, and critical thinking to accurately and politely resolve member issues, aiming for on-call resolution when possible.
- Overcoming Objections: Address concerns, clarify next steps, and help members move forward.
- Delivering Outstanding Experiences: Engage members with empathy, professionalism, and clarity to build trust and reduce friction.
- Multi-Channel Communication: Manage requests through phone, SMS, email, and chat, and follow up to confirm resolution.
- Collaborating Cross-Functionally: Partner with internal teams for accurate information and seamless handoffs.
- Meeting Goals: Consistently hit weekly and monthly targets (call volume, time to answer, average handle time, member satisfaction, retrieval completions).
What You Need to Have
- Exceptional English proficiency (C2 level).
- 2+ years in inbound calling, call center, or customer service/support roles (healthcare experience preferred).
- Excellent verbal communication with a professional, empathetic phone manner.
- Ability to listen, build trust, and handle objections with resilience and positivity.
- Strong organizational skills for managing volume and follow-ups.
- Comfortable with CRMs, call platforms, and messaging tools.
- High school diploma required; Associates or Bachelors degree preferred.
Key Competencies
- Empathy & Persuasion: Balance compassion with confidence to drive action.
- Results Orientation: Focus on on-call resolution and positive member feedback.
- Adaptability: Stay flexible with changing workflows, tools, and priorities.
- Problem-Solving: Anticipate barriers and offer quick, clear solutions.
- Communication: Clear, engaging, and member-first in every interaction.
Benefits
- Compensation: $1,000/mo USD (or your currency of choice).
- Work from home and flexible schedule.
- Opportunities for professional development and growth.
Notices
Fraud and Security Notice: OneImaging uses the oneimaging.com email domain exclusively. If contacted from a different domain claiming to be a OneImaging recruiter, report it to law enforcement and [email protected].
Equal Employment Opportunity: OneImaging is an equal opportunity employer and does not discriminate based on legally protected characteristics. Accommodations are available for qualified individuals with disabilities; contact [email protected] for assistance.
Apply for this job
To apply, complete and submit the application form on this page. The online form requests standard application information and attachments.
Application details
Required fields include First Name, Last Name, Email, Phone, and Resume/CV. You may attach a resume/CV or enter it manually. Accepted file types: pdf, doc, docx, txt, rtf.
By submitting the form you will apply through OneImaging's Greenhouse application portal.