Vice President of Operations
Posted on March 24, 2026 (2 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!About Neura:
Neura Health is a nationwide, doctor-led practice built to eliminate the barriers between patients and life-changing care. As the country's leading virtual neurology clinic, Neura provides an all-in-one longitudinal platform where technology meets specialized expertise to manage the entire spectrum of neurological diseases. Neura scales a national virtual practice to deliver immediate access, reducing average wait time from 276 days to 5 days through partnerships with health systems, pharmaceutical innovators, clinics, and a direct-to-patient model.
Neura's tech-enabled model provides a comprehensive, end-to-end experience beyond a standard consultation, including personalized care plans, expert care navigation, multidisciplinary specialized care teams (physicians, nurse practitioners, physician associates, and care coaches), and AI-powered workflow optimization and monitoring for conditions from chronic headaches and epilepsy to complex memory disorders. Backed by $22M in funding, Neura is focused on making high-quality brain health accessible to everyone.
About the Role:
Neura is seeking a high-velocity, execution-oriented Fractional Vice President of Operations (with option to convert to full-time) to instill operational rigor, drive cross-functional alignment, and accelerate company-wide execution. This leader will enforce accountability across OKRs, KPIs, and strategic initiatives and will bring improved structure to licensing, credentialing, contracting, supply/demand forecasting, and clinic expansion efforts.
The leader will manage the Senior Operations Manager (direct-to-consumer clinical operations), B2B Director of Operations, Provider Recruiter, and Head of Payor Contracting, creating leverage for the CEO. This person will both coach and mentor the team and dive into operational data to help the company exceed goals and core metrics, owning KPIs like patient Net Promoter Score, time to appointment, provider utilization, and visit volume targets.
The mandate is to increase predictability, clarity, and velocity: create predictable visit volume targets while maintaining patient and provider delight.
Responsibilities:
- Prioritize clear operational KPIs that provide daily visibility into clinical performance and growth drivers.
- Own dashboards that track visit volume, provider capacity, conversion rates, and revenue by channel.
- Identify operational bottlenecks and implement corrective actions.
- Create reporting that highlights daily and weekly areas for improvement across clinical operations.
- Partner with leadership to define core metrics driving revenue growth and patient access.
- Implement a regular cadence of KPI reviews to focus leadership on the most impactful metrics.
Outcome: Leadership has real-time visibility into operational performance and areas requiring immediate improvement.
- Centralize provider licensure, credentialing, and clinic expansion workflows.
- Build and maintain a master timeline for state expansion including ownership, regulatory requirements, and deadlines.
- Track progress across states and ensure proactive follow-up to prevent delays.
- Remove operational bottlenecks that slow credentialing, licensure, or expansion readiness.
- Partner with clinical and regulatory teams to ensure compliance and operational readiness for new markets.
Outcome: Expansion efforts are transparent, actively managed, and launched on or ahead of schedule.
- Implement and manage a centralized system to track clinical operations initiatives, projects, and priorities.
- Ensure initiatives have clear ownership, timelines, and measurable outcomes.
- Establish consistent status reporting and processes for surfacing blockers and driving cross-functional resolution.
- Implement a predictable weekly operating cadence to ensure execution and accountability.
Outcome: No clinical initiative lacks ownership, visibility, or a clear path to completion.
Requirements:
Leadership & Operational Experience
- 10+ years of experience in healthcare operations, with significant experience leading clinical operations in a multi-state or rapidly scaling healthcare organization.
- Prior senior leadership experience such as Head of Operations, VP of Operations, Director of Clinical Operations, or equivalent.
- Proven ability to build and scale operational systems in high-growth healthcare or digital health environments.
- Experience managing cross-functional initiatives involving clinical teams, regulatory operations, product, and growth teams.
Healthcare Operations Expertise
- Deep familiarity with provider licensing, credentialing, and multi-state healthcare expansion.
- Experience overseeing infrastructure that supports clinical capacity, patient access, and provider productivity.
- Strong understanding of telehealth or technology-enabled care delivery models preferred.
- Ability to design and implement processes that improve speed-to-market, clinical quality, and operational efficiency.
Execution & Systems Building
- Track record of implementing operating systems, project management frameworks, and KPI dashboards that improve execution and accountability.
- Experience translating operational data into clear priorities and measurable performance improvements.
- Ability to identify bottlenecks and implement systems that improve execution velocity.
Leadership Presence
- Comfortable driving accountability across senior leaders and cross-functional teams.
- Strong decision-making and problem-solving in fast-paced environments.
- Ability to balance strategic thinking with hands-on operational execution.
Growth Mindset
- Ambition and capability to grow into a Chief Operating Officer role as the organization scales.
- Interest in building long-term operating infrastructure and leadership systems.
- High ownership mentality with a bias toward action and measurable results.
Preferred Qualifications:
- Experience scaling digital health, telehealth, or tech-enabled healthcare services.
- Background supporting multi-state clinic expansion or healthcare network growth.
- Experience building operational dashboards and performance management systems tied to revenue or growth outcomes.
Compensation:
- Compensation Range: $92 per hour - $129 per hour (a salary will be offered if this role converts to full time)
- Schedule: Fractional (15–25 hrs/week to start) with option to convert to full-time
- Benefits: For full time employees - comprehensive health coverage, equity options, flex time off, learning & development stipend.
Culture:
Neura values urgency, ownership, high standards, curiosity, fast learning, precise execution, and delivering a radically better patient experience. The team is committed, humble, and collaborative. Hybrid employees near NYC are expected in-office Tuesdays and Thursdays; office located at 205 East 42nd Street in New York.
How to Apply
Apply using the Greenhouse application form on this job page by clicking the "Apply" button and completing the required fields. The application accepts resume/CV and cover letter uploads and supports attachments from local files, Dropbox, or Google Drive.
Application Form Details
Required fields include: First Name, Last Name, Email, Resume/CV, Cover Letter, Education (school, degree, discipline), legal authorization to work in the US, sponsorship status, location, and LinkedIn profile. Submit the application through the form on this page.