Strategic Customer Success Manager
Posted on February 22, 2026 (3 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!About Neura:
Neura Health is a nationwide, doctor-led practice built to eliminate the barriers between patients and life-changing care. As the country's leading virtual neurology clinic, we provide an all-in-one longitudinal platform where cutting-edge technology meets specialized expertise to manage the entire spectrum of neurological diseases.
Our tech-enabled model provides a comprehensive, end-to-end experience that goes far beyond a standard consultation. We offer patients seamless access to personalized care plans and expert care navigation. This mission is powered by multidisciplinary specialized care teams and AI-powered workflow optimization for conditions from chronic headaches and epilepsy to complex memory disorders. Backed by $22M in funding, Neura is scaling the nation’s largest virtual practice to deliver immediate access to care.
We’re seeking an experienced Strategic Account Growth Manager with digital health experience to join our growing commercial team. This role is key to ensuring our enterprise clients achieve success with Neura Health. You will own client relationships end-to-end — from onboarding to ongoing engagement, adoption, and renewals — while collaborating with internal teams to drive value, advocate for client needs and help scale our success operations.
Key Responsibilities
- Serve as the primary point of contact for enterprise clients across the full customer lifecycle, building trusted relationships and deeply understanding each client’s goals, workflows, and value drivers.
- Lead onboarding, implementations, and launches in close partnership with Product, Engineering, Clinical, Marketing, and B2B Operations to ensure seamless deployments and measurable impact.
- Configure and optimize Neura’s platform to align with client workflows, drive frictionless patient activation, and deliver clear business outcomes.
- Own customer health, retention, renewals, and expansion by proactively identifying risks, developing engagement strategies, and tracking performance against agreed success metrics.
- Lead regular check-ins and business reviews, clearly articulating ROI, outcomes, and progress toward success goals.
- Partner cross functionally to translate client feedback into actionable product and operational improvements, serving as the voice of the customer internally.
- Co-create and refine the post sale activation and growth playbook to drive patient adoption and revenue realization.
- Develop client advocacy by cultivating referenceable customers and collaborating with Marketing on case studies and thought leadership opportunities.
- Continuously improve client engagement, workflows, and operational efficiency through innovative problem solving.
Qualifications
Required:
- 6+ years of experience in Customer Success, Account Management, Client Services, or Client Implementation for digital health services and/or platforms.
- 2+ years of experience in strategy consulting or advisory.
- Proven success managing enterprise or institutional clients, driving adoption and retention.
- Strong communication, relationship building, and presentation skills, with the ability to simplify complex concepts.
- Ability to strategically leverage data to storytell and play back customer value.
- Demonstrated experience partnering with implementation and technical teams on solution rollouts.
- Comfort with light technical configuration, data mapping, or integration work in collaboration with engineering or product teams.
- Data-driven mindset with experience using CRM or success tools (e.g., HubSpot, Salesforce, Gong).
- Self-starter comfortable working independently in a hybrid, distributed team.
- Excellent organizational skills and attention to detail.
Preferred:
- Familiarity with AI tooling to accelerate efficiency in this role.
- Experience in digital health, cognitive health, neuroscience, or wellness technology.
- Background working with health systems, clinics, and/or pharma companies.
- Familiarity with customer analytics, NPS/CSAT, and success metrics.
Success Metrics
- Customer retention and renewal rates.
- Time to value (onboarding speed and outcomes).
- Net dollar retention and upsell success.
- Customer satisfaction and advocacy (NPS, testimonials).
Working at Neura
- Location: Fully Remote (US), with a preference for team members who can meet at our NYC office from time to time
- East Coast preferred but not required
- Schedule: Full-time, with regular core hours.
- Travel: Quarterly travel may be required for client meetings.
- Benefits: Comprehensive health coverage, equity options, flex time off, L&D stipend - details found on the company benefits page.
- Compensation Range: $130,000-180,000.
Culture: About Being a "Neuron"
Neura is building a category-defining neurology company with a team that moves with urgency, takes ownership end-to-end, and holds a high bar because the work is real and the impact is personal. The company values curiosity, fast learning, precision execution, and follow-through to outcomes.
You’ll be surrounded by a highly committed, humble, and inspiring team that challenges each other directly, supports each other deeply, and gets better every week. This role is suited for people who want real responsibility, real velocity, and the chance to build something transformative from the ground up.
Neura Health Hybrid Model
If located within a reasonable commuting distance to the NYC office, employees in hybrid roles are required to be in the office 2 days per week (Tuesdays & Thursdays) for the full 8 hours of a typical business day. The office is located at 205 East 42nd Street in New York.
About the Founders
- Liz Burstein — CEO. Previously Head of Product at Maven Clinic, Director of Product at Zocdoc, and Senior Product Lead at LinkedIn.
- Sameer Madan — CTO. Previously an engineer at Facebook for 9 years and technical lead on several products.
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Application details
The application form requests basic information (name, email, phone), location, LinkedIn profile, and questions about digital health experience and consulting experience. You may attach a Resume/CV and Cover Letter. Accepted file types: pdf, doc, docx, txt, rtf.
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