Neon Health
Company Overview
Neon Health provides AI-powered automation solutions that streamline patient access workflows in healthcare. Their AI workforce fully automates critical and resource-intensive manual workflows such as benefit verification, prior authorization, financial assistance enrollment, patient onboarding, provider referrals, and adherence support. This helps healthcare teams get patients the treatments they need twice as fast and 80% cheaper, saving extensive human hours.
Key Solutions
Neon's AI workers engage with payers and providers to verify coverage, manage prior authorization processes, enroll patients in financial assistance programs, coordinate provider referrals, and guide patients through therapy adherence. Their technology includes modules for phone & IVR automation, rules engines, voice AI, web portal navigation, data cleaning, predictive scheduling, SMS, fax, and email communications, and human-in-the-loop exception handling to ensure precise, compliant, and efficient automation.
Neon Health emphasizes a consultative partnership model, tailoring AI-powered solutions to client-specific workflows instead of offering off-the-shelf products. Their modular AI capabilities are designed as customizable components that integrate seamlessly into existing operations to maximize efficiency and reduce operational costs.
Additional Information
Neon's AI solutions have demonstrated proven outcomes including a 300% ROI within a few months, 70% labor cost reductions, and doubling call center productivity for leading pharma clients. Their approach is focused on transforming complex patient access operations into scalable AI-driven workflows that free human resources for strategic exceptions.
