Patient Service Representative - Billing
Posted on January 22, 2026 (about 6 hours ago)
Patient Service Representative - Billing
The Patient Service Representative - Billing works within Midi Health's Clinical Operations team and serves as a link between patients, the practice, and the healthcare system. This role is often the initial point of contact for patients and acts as a brand ambassador to deliver and maintain a high level of service throughout each patient’s journey.
This role focuses on billing-related support: assisting patients with billing inquiries, answering insurance questions, resolving complaints, and guiding patients through payment options.
Business impact
- Serve as the primary contact for patients and ensure effective communication.
- Collaborate with clinical teams to verify insurance coverage and benefits before telehealth appointments.
- Assist patients in understanding financial obligations and available payment options.
- Use Zendesk to promptly and professionally resolve patient billing inquiries.
- Participate in audits to detect billing discrepancies and trends affecting patients and cross-departmental billing.
- Contribute to cross-functional initiatives to improve patient experience and optimize billing processes.
- Assist with verifying information, scheduling appointments, and updating Electronic Health Records (EHR).
- Manage intake procedures, including healthcare and insurance forms, and collect payments as needed.
- Adhere to organizational and regulatory guidelines to safeguard patient privacy and Protected Health Information (PHI).
What you will need to succeed
- 2-5 years providing a best-in-class patient experience in healthcare or a similar customer-facing environment; 1-2 years of billing experience preferred.
- At least 2 years of Zendesk experience.
- At least 2 years of Athena experience.
- At least 2 years of Google Workspace experience.
- Strong and professional verbal and written communication skills.
- Reliable high-speed internet and a quiet, distraction-free workplace for remote work.
What we offer
- Compensation: $23/hr.
- Opportunity to join a growing startup at the ground level.
- Health, dental, and paid time off.
- 100% remote environment with full remote flexibility.
Interview process
- Recruiter screen (30 minutes).
- Hiring manager screen (30–45 minutes).
- Final team interviews (30 minutes).
Equal opportunity & applicant notice
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All official communication from Midi Health will come from an @joinmidi.com email address. Midi Health will never ask for payment during the application or hiring process.
How to apply
To apply, click the "Apply" button on this job page and complete the Greenhouse application form. Attach your resume/CV and cover letter as prompted. Complete required fields and submit your application through the form on this page.
Contact & important notes
All official Midi Health communication will come from an @joinmidi.com email address. Midi Health will never ask for payment of any kind during the application or hiring process. If you receive suspicious communication claiming to be from Midi Health, report it by emailing [email protected]. Candidates based in California may review the CCPA Privacy Notice provided by the company.