Clinical Systems Specialist
Posted on January 22, 2026 (about 6 hours ago)
Clinical Systems Specialist
Remote
Overview
The Clinical Systems Specialist plays a critical role in enhancing the usability, efficiency, and effectiveness of the Electronic Health Record (EHR) system by supporting clinical workflows, improving documentation tools, delivering user training, and managing communication channels. This role ensures clinicians and staff have the resources and knowledge needed to use the EHR efficiently and effectively, while facilitating timely support and collaboration.
Key Responsibilities
- Optimization and Workflow: Manage user lifecycle processes including account creation, permissions provisioning, and deactivation across systems. Collaborate with clinical and IT teams to identify areas for EHR optimization. Evaluate workflows and recommend process improvements using EHR tools. Customize documentation tools (document accelerators, encounter plans, order sets, text macros) to streamline workflows. Use EHR usage analytics to guide optimization and training efforts. Partner with clinical teams to identify pain points and lead resolution and enhancement projects.
- Training and User Support: Develop, implement, and lead training programs for new users, system upgrades, and workflow enhancements. Create user-friendly training materials, job aids, quick-reference guides, and e-learning content. Conduct one-on-one and group training sessions. Act as a point of contact for clinicians seeking help with documentation, workflow, or EHR navigation issues. Provide post-training support and gather feedback for continuous improvement.
- Project Participation and System Maintenance: Participate in go-lives, system upgrades, and major EHR projects. Support testing and validation of EHR changes and enhancements. Manage small-scale projects from initiation to completion. Serve as a liaison between users, product, engineering, and Athena support.
- Communication, Ticketing System, and Slack Channel Management: Monitor and manage EHR-related Slack channels, respond promptly to troubleshoot and resolve issues. Track issues via the ticketing system, assign priorities, ensure timely resolution, route complex issues to appropriate support teams, and post updates, tips, known issues, and resources.
Requirements
- Experience & Education: Bachelor’s degree in healthcare or related field preferred. Highly proficient in AthenaOne (athenaHealth) EHR system, reporting, and optimization tools. Demonstrated experience delivering training across clinical departments and roles.
- Skills & Traits: Patience with people of all skill levels. Strong teaching and training ability with the capacity to explain complex concepts simply. Ability to identify efficiencies in processes and system functionality. Strong collaboration skills to work closely with product and clinical operations on new releases and processes. An "at your service" mindset when answering questions.
Who You Are
- You make complex ideas easy to understand and are known for clear explanations.
- You are a go-to athenaHealth contact for solving problems and improving efficiencies.
- You thrive in a fast-paced environment and work across departments rather than in a silo.
- You teach frontline staff and clinicians alike.
- You collaborate with product, marketing, and operations while keeping the big picture in mind.
- You are energized by recommending and implementing EHR efficiencies that improve patient and staff/clinician experience.
Interview Process
- Recruiter Screen (30 min)
- Hiring Manager Screen (30–45 min)
- Team Interviews (30–45 min)
- Final Leader Interview (30 min)
Compensation & Other Details
- The salary range for this role is approximately $80,000–$100,000, depending on experience and location.
- Application window closes 5:00 PM EDT Friday October 10th.
- This role is not eligible for sponsorship. Must have authorization to work in the United States now and in the future.
- Internal code: #LI-DS1
Company & Legal Notices
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Please find the CCPA Privacy Notice for California Candidates at the link provided on the job page.
How to Apply
Apply via the Greenhouse job page by clicking the "Apply" button and completing the application form. The application form on this page requests standard information (name, contact, resume/CV, cover letter, LinkedIn profile) and asks several role-specific questions, including degree and athenaHealth training experience.
Contact & Security
All official communication from Midi Health will come from an @joinmidi.com email address. Midi Health will never ask for payment during the application or hiring process. If you receive suspicious communication claiming to be from Midi Health, report it immediately by emailing [email protected].