Implementation Manager (Healthcare)
Posted on March 24, 2026 (2 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!About Meela
The Mission: At Meela, we build phone-based AI tools for older adults and the people who care for them. Meela provides simple, voice-based companionship for residents and practical support for care teams to address loneliness and caregiver burnout.
The Momentum: Meela is backed by tier-one venture capital and is live in senior living communities across the U.S. Adoption is growing community by community and demand is outpacing capacity; the company is focused on scaling responsibly while improving the product in close partnership with users.
The Team: Meela is a mission-driven team of engineers, operators, and senior living veterans building real-world products for an underserved population.
The Role
We are looking for an Implementation Manager who will own the entire lifecycle of a Meela community launch — from the first executive conversation to long-term adoption. This is a high-ownership, customer-facing role responsible for securing executive buy-in, equipping frontline care staff, and ensuring residents and families feel confident and connected.
You will be the face of Meela in the field, ensuring launches are smooth, stakeholders are aligned, and residents are supported. This role also supports light marketing and growth initiatives (social content, success stories, go-to-market coordination) as Meela scales.
Responsibilities
- Own the full implementation process from contract signing to post-launch stabilization — no handoffs, no gaps
- Develop and execute customized launch plans tailored to each community
- Coordinate and lead on-site and remote launch activities and communications
- Serve as the primary point of contact throughout implementation, providing proactive updates
- Track adoption metrics (activation, utilization, resident satisfaction) and act on findings
- Flag issues early, escalate appropriately, and work cross-functionally to resolve them
Staff Education & Enablement
- Educate and train frontline care staff, nurses, and activities teams on Meela's value and usage
- Create a culture of adoption by identifying internal champions and equipping them to lead
- Deliver engaging training sessions tailored to different learning styles and comfort with technology
- Provide ongoing check-ins and support to maintain staff confidence after launch
Qualifications
- 3+ years experience in implementation, onboarding, customer success, or similar field-based roles — ideally in senior living, healthcare, or related care environments
- Deep familiarity with senior living operations and decision-making structures
- Proven track record managing complex, multi-stakeholder rollouts from start to finish
- Ability to earn trust and drive executive-level buy-in
- Strong communication skills across boardroom and frontline settings
- Highly organized and able to manage multiple community launches simultaneously
- Comfortable with travel; social media or marketing content experience is a plus
What Success Looks Like
- Executive stakeholders are aligned and champion Meela internally
- Communities launch smoothly with high staff confidence
- Residents are onboarded, engaged, and experiencing measurable benefit
- Frontline staff feel equipped and enthusiastic
- Adoption metrics trend upward with minimal drop-off
- Clear, proactive communication flows between communities and Meela’s internal teams
Compensation & Benefits
$80,000–$110,000 salary + equity; full health insurance, 401(k), daily lunch stipend; ownership and autonomy from day one; opportunities to step into leadership as the team grows.
How to Apply
To apply, click the "Apply" button on the LinkedIn job page. You will need to sign in or create a LinkedIn account to submit your application.
Company
Meela Inc. (Company HQ: New York City)