About Medmo and the Role
Medical imaging is a fundamental piece of healthcare; from prevention to diagnosis and treatment, imaging is a key entry point for critical care journeys. Each year, hundreds of millions of tests are prescribed, yet the way imaging is facilitated in America is fundamentally broken.
Medmo is an all-encompassing platform for orchestrating medical imaging exams for physicians, patients, and imaging centers. By creating the connective tissue between top imaging centers and providers, Medmo ensures patients receive affordable, high-quality care while enabling ordering providers to order, track, and obtain exam results with more efficiency. Medmo leverages proprietary software built on a modern AWS stack to enhance operational efficiencies and build AI-driven care coordination workflows.
About the Role
We are seeking a seasoned Product Manager to lead core platform initiatives. Reporting directly to the CEO, this role is a unique opportunity for an individual with a strong background in healthcare, patient-facing technology, and workflow orchestration. You will define the product vision, strategy, and roadmap for the patient engagement and care coordination platforms, focusing on improving patient experience and agent workflow while driving operational efficiencies.
Responsibilities
- Product Strategy & Vision: Define and champion the product vision and strategy for the patient engagement and care coordination workflow, ensuring alignment with Medmo's business goals.
- Patient Engagement Focus: Deeply understand the patient journey and identify opportunities to improve communication, reduce friction, and enhance experience through technology.
- Call Center Technology Expertise: Translate business needs into technical requirements for call center tools and telephony systems (e.g., TalkDesk, ContactCenter). Prioritize features that improve agent efficiency, call routing, and integration with core software.
- Care Coordination Workflows: Become an expert in Medmo care workflows and identify opportunities to enhance, automate, or remove redundant workstreams, including solutions using AI.
- Roadmap & Prioritization: Own the product roadmap, prioritizing features based on user needs, business value, and technical feasibility.
- Cross-Functional Collaboration: Work closely with engineering, design, and operations to guide product development from conception to launch.
- Data-Driven Decisions: Define key metrics, analyze data, and conduct user research to inform product decisions and measure success.
Qualifications
- Experience: 3-5+ years of product management experience with a track record of launching and managing technology products.
- Healthcare Industry: Direct experience in healthcare is required. Understanding of HIPAA and patient data regulations is essential.
- Patient Engagement & UX: Experience designing and managing patient-facing products.
- Contact Center Technology: Strong familiarity with call center technologies, telephony systems (e.g., TalkDesk, ContactCenter), IVR, and CRM integrations.
- Technical Acumen: Ability to understand technical concepts and communicate effectively with engineering teams.
- Communication: Excellent written and verbal communication skills.
- Location: Must be able to commute to an NYC-based office (hybrid role).
Bonus Skills
- AI Technology: Experience with AI voice, phone dialers, and prompt engineering to enhance patient communication and efficiency.
- Data Analysis: Proficiency in SQL to analyze data and inform product decisions.
Benefits
- Impactful Work: Improve the patient experience and streamline critical operations.
- Executive Exposure: Work closely with the CEO and other executive stakeholders.
- Growth Opportunities: Join a fast-growing company with opportunities for professional development and career advancement.
- Collaborative Environment: Work with a talented team that values innovation and collaboration.
- Competitive Compensation: Competitive salary, comprehensive benefits, and stock options.
Compensation
Base Salary: $130,000 - $160,000
How to Apply
Click the "Apply" button on this LinkedIn job posting to submit your application.
Job Posting URL
https://www.linkedin.com/jobs/view/product-manager-at-medmo-4335110059