Customer Success Manager
Posted on January 21, 2026 (about 2 hours ago)
Your mission
As a Customer Success Manager at mama health, you’ll be the main partner for some of the world’s leading pharmaceutical companies, ensuring they extract maximum value from our Patient Journey Analytics Platform.
- Serve as the trusted advisor for pharma clients at multiple organizational levels, working with several business functions (marketing, market access, medical, patient advocacy, analytics) and helping them understand how patient insights support strategic and business objectives.
- Translate patient-reported data and real-world insights into actionable recommendations for clients, shaping launch strategies, awareness initiatives, and patient empowerment opportunities.
- Design, execute, and oversee client rollout plans, ensuring smooth adoption of mama health’s products across global and local teams.
- Monitor and demonstrate ROI for clients, lead renewal conversations and identify opportunities to expand partnerships, owning client success end-to-end.
- Act as the bridge between clients and internal teams: collaborate closely with Data Science, Commercial, and Marketing, and bring structured client feedback to our Patient App team to improve the product.
- Represent mama health in high-stakes client discussions, from day-to-day project delivery to strategic quarterly reviews.
Your profile
- Experience: 2–5 years in Customer Success, Account Management, Consulting, or another client-facing role with proven ownership of client relationships. Exceptionally talented candidates with fewer years are encouraged to apply.
- Client leadership: Strong relationship management skills; comfortable engaging senior stakeholders and guiding adoption of new tools or processes.
- Industry knowledge: Healthcare or pharma experience is a plus; strong interest and willingness to learn quickly is essential.
- Execution & ownership: Strong executor with excellent organizational skills, able to deliver reliably in a fast-paced environment.
- Creativity & innovation: Enjoy shaping new approaches and guiding clients through innovative solutions.
- Flexibility: Adaptable and open to projects within and beyond traditional Customer Success scope.
- Analytical mindset: Comfortable with data-driven insights and able to translate complex information into clear client value stories.
- Collaboration: Thrive in cross-functional environments and are a team player.
- Languages: Seriously fluent in English; additional languages (German/Italian/Spanish/French) are ideal.
- Mindset: Entrepreneurial, proactive, resilient, and motivated by impact.
Why us?
- Work with top clients: Partner with global and regional pharma teams to shape how they act on patient insights.
- Real-world impact: Help improve access, adherence, and outcomes for patients with chronic conditions.
- Cutting-edge product: Join a company pioneering AI-driven healthcare analytics combining patient engagement and real-world data.
- International environment: Diverse team across Europe with expertise in medicine, data, and business.
- Growth & ownership: Significant client ownership from day one and opportunities to shape your career and the company’s future.
About us
mama health’s mission is to build the largest healthcare data platform where patients find answers and healthcare players see how they can improve. We built two products: a Patient App that helps chronic patients find answers using multi-agent systems and proprietary data, and a Patient Journey Analytics Platform to see real-time patient needs and roadblocks to improve patient care.
Our values include an entrepreneurial spirit, a results-driven culture, and inclusive values, with an international, diverse team. Our work environment includes benefits such as educational courses, gym memberships, mentoring, frequent team events, and an annual team workation. Join us to help transform patient experiences into actionable insights.
How to apply
Please click the "Apply for this job" link on the job page and complete the short application form. If you have difficulties uploading your files, contact us by email at [email protected].
Data privacy
A data privacy statement is available on the job page (see the Data privacy statement link).