About M7 Health
M7 Health is the AI-powered workforce operations platform for healthcare, designed for the realities of clinical staffing and scheduling. We use AI to help organizations forecast demand, auto-balance schedules, and deploy the right person to fill every shift before resorting to premium labor spend. The result: health systems reduce overtime, cut contract labor costs, and give clinical leaders time back to focus on care. Built with the earned wisdom of nurses, M7 serves tens of thousands of healthcare professionals daily and activated over 100 net new hospitals across 29 states last year.
M7 recently raised a $10M Series A, backed by Threshold and First Round Capital, and the company is building the team to match its ambition.
About The Role
We are looking for an Implementation Engineer to own the end-to-end integration process with health system customers across the full stack of systems M7 connects to, including time and attendance platforms (UKG / Kronos), HRIS systems (Workday, ADP), and EMR platforms (Epic). This is a technically rigorous, externally-facing role for someone who can navigate a codebase, debug integrations across multiple platforms, and run discovery calls with health system IT teams.
Responsibilities:
- Customer-Facing Integration
- Own the end-to-end integration configuration process with health system customers, from requirements gathering through deployment and ongoing support
- Serve as the primary technical point of contact for active integration implementations
- Run discovery conversations with health system IT teams to understand technical environments, data formats, and constraints
- Build and maintain a repeatable framework for scoping and onboarding M7's integrations at new customer sites, including intake templates, requirements docs, and technical checklists
- Commercial Support
- Serve as the technical integration expert in prospect conversations, RFP responses, and integration-focused discovery calls
- Credibly answer how M7's time and attendance, HRIS, and EHR integrations work in discussions with health system IT directors
- Technical Deployment and Reliability
- Debug integration failures, trace data issues, and diagnose incidents; escalate to engineering with clear reproduction steps and log context
- Navigate the codebase to understand integration logic; use SQL, Datadog, and AWS CloudWatch to investigate reported issues
- Own customer-facing communication through resolution
- Product and Process Contribution
- Surface patterns from customer engagements that should inform the integrations roadmap
- Partner with the integrations team to QA new features before deployment to existing customers
- Document integration configurations, known issues, and deployment guides to broaden M7's institutional knowledge
About You:
- Integration Owner: 3+ years of experience in technical implementation, integrations engineering, or forward-deployed technical roles, with hands-on ownership of multi-system deployments at health systems or healthcare SaaS companies.
- Technically Deep: Comfortable navigating a production codebase, proficient in SQL, and experienced tracing logs in Datadog or AWS CloudWatch. Able to deploy and configure integrations without a dedicated engineer for every task.
- Health IT Fluent: Hands-on experience with UKG/Kronos and familiarity with API-based integration patterns across WFM, HRIS (Workday, ADP), and EMR (Epic) platforms. UKG/Kronos experience is a strong differentiator.
- Customer-Facing and Credible: Able to run technical discovery sessions with health system IT teams and translate complex requirements into clean specs. Communicates clearly with both technical and non-technical stakeholders.
- Structured and Accountable: Tracks open items across multiple customer engagements, communicates status proactively, and drives to closure without being chased.
- Attitude and Culture: Aligned with M7's values: act with urgency, bring relentless curiosity, lead with kindness, and hold a high standard of craft. Passionate about making health systems stronger.
Nice to Haves:
- Background at a healthcare SaaS company or health system IT environment — direct exposure to how large hospital networks manage integrations across WFM, HRIS, and EMR systems is strongly encouraged.
- Venture-backed startup experience — comfortable operating in fast-moving environments with limited structure.
Hybrid Environment
This role is based in New York City. The company expects the role to be in-office two days per week at their Manhattan office.
Compensation and Benefits
Industry-competitive compensation, including cash compensation, equity, and healthcare benefits.
Equal Opportunity Employer
M7 Health is an equal-opportunity employer and encourages applicants from every background and life experience to apply.
How to Apply
Apply online at: https://m7-health.breezy.hr/p/81eaa762e893-implementation-engineer/apply
You can also use the "Use My Indeed Resume" option shown on the job page or apply via LinkedIn.
Other Application Options
LinkedIn apply URL: https://app.breezy.hr/api/apply/linkedin?position_id=81eaa762e893
Indeed resume option is available from the job posting page.