Customer Support Associate - Weekends
Posted on January 21, 2026 (about 3 hours ago)
About M7 Health
M7 Health is an AI-powered nursing workforce management platform transforming how hospitals staff, support, and retain their care teams. We provide nurse managers and executives with real-time data, predictive insights, and generative AI–driven staffing tools to match patient demand with staff supply. We are live in 100+ hospitals nationwide.
As M7 enters an exciting phase of growth, this role plays a vital part in ensuring our customers continue to have a delightful customer experience.
What You ll Do at M7
As a Customer Support Associate (Nights & Weekends), you ll be the first line of support for nurse users and hospital leaders outside of regular business hours, ensuring users receive quick, clear answers and a positive experience whenever they need help.
Your work will help keep nurses and managers supported around the clock and support our promise to be a reliable partner to health systems.
Your Responsibilities Will Include
Customer Support
- Respond to inbound calls, emails, and texts from M7 users during nights and weekends for a minimum of three shifts per week
- Troubleshoot platform questions and escalate technical issues when needed
- Provide empathetic, clear communication to ensure users feel supported and confident using M7
- Accurately log and track customer interactions to inform the team's ongoing improvements
Team Collaboration
- Work closely with the Customer Operations team to flag urgent issues that need follow-up during regular business hours
- Share common user pain points and feedback to help improve the platform and support processes
- Maintain consistency in communication so customers feel seamless support no matter when they reach out
You ll Thrive in This Role If You:
- Have strong written and verbal communication skills and enjoy helping others
- Are reliable, detail-oriented, and comfortable working independently during off-hours
- Can stay calm and solution-oriented when users are stressed or frustrated
- Are comfortable learning new technology and explaining it in simple terms
- Want to be part of a mission-driven company supporting frontline healthcare workers
Working Requirements
- Hourly role with shifts covering evenings and weekends
- Shifts are organized as follows:
- Fri/Sat/Sun: 8am-4pm EST
- Shifts are organized as follows:
- Initial training and onboarding will happen during the weekdays
- Availability is submitted one month in advance, with flexibility to add extra shifts
Fit and Culture
Collaborative but independent: you re comfortable working solo during off-hours while staying aligned with the broader team. A strong communicator: you listen, respond quickly, and make people feel supported. Comfortable with early-stage environments and passionate about improving nursing and healthcare systems nationwide.
Compensation and Benefits
This role offers industry-competitive hourly compensation, plus:
- Paid training and onboarding
- Flexible scheduling opportunities
- The chance to join a fast-growing, mission-driven company supporting frontline healthcare
Equal Opportunity Employer
M7 Health is an equal-opportunity employer and encourages applicants from all backgrounds and life experiences to apply. We aim to foster a workplace free from discrimination.
How to Apply
To apply for this position, use the "Apply To Position" option on the job page. You can submit your application through the job portal.
Application Options
- Apply To Position (use the application form on the listing)
- Use My Indeed Resume
- Apply Using LinkedIn
Please follow the prompts on the job page to complete and submit your application.