Customer Support Associate
Posted on January 21, 2026 (about 5 hours ago)
About M7 Health
M7 Health is an AI-powered nursing workforce management platform transforming how hospitals staff, support, and retain their care teams. The platform provides real-time data, predictive insights, and generative AI–driven staffing tools to match patient demand with staff supply. M7 Health is live in 100+ hospitals nationwide and recently closed a $10M Series A round led by Threshold Ventures with backing from First Round Capital, 25M Health, Lakehouse Ventures, and others.
What You’ll Do at M7
As a Customer Support Associate (Business Hours), you will be the first line of support for nurse users and hospital leaders during standard business hours, ensuring users receive quick, clear answers and a positive experience with M7.
Your work will help keep nurses and managers supported throughout the day and support M7’s promise to be a trusted partner to health systems.
Your Responsibilities Will Include…
Customer Support
- Respond to inbound calls, emails, and texts from M7 users during business hours (M–F, 8am–4pm) for 5 shifts per week
- Troubleshoot platform questions and escalate technical issues when needed
- Provide empathetic, clear communication to ensure users feel supported and confident using M7
- Accurately log and track customer interactions to inform team improvements
Team Collaboration
- Work closely with the Customer Operations team to flag urgent issues that need follow-up during regular business hours
- Share common user pain points and feedback to help improve the platform and support processes
- Maintain consistency in communication so customers receive seamless support
You’ll Thrive in This Role If You:
- Have strong written and verbal communication skills and enjoy helping others
- Are reliable, detail-oriented, and comfortable working independently during off-hours
- Can stay calm and solution-oriented when users are stressed or frustrated
- Are comfortable learning new technology and explaining it to others in simple terms
- Want to be part of a mission-driven company supporting frontline healthcare workers
Working Requirements
- Hourly role with shifts during business hours (3pm–11pm EST)
- Schedules are created in monthly increments and published at least 2 weeks in advance
- Must be based in the US or Canada
Compensation and Benefits
This role offers industry-competitive hourly compensation, plus paid training and onboarding, flexible scheduling opportunities, and the chance to join a fast-growing, mission-driven company supporting frontline healthcare.
Equal Opportunity Employer
M7 Health aims to foster a workplace free from discrimination and encourages applicants from all backgrounds and life experiences to apply.
How to Apply
Please apply using the online application form at: https://m7-health.breezy.hr/p/43668b640a2f-customer-support-associate/apply
Alternative Application Options
You may also apply using your Indeed resume or via LinkedIn using the application options on the job page. For LinkedIn: https://app.breezy.hr/api/apply/linkedin?position_id=43668b640a2f