Manager, Customer Success Enterprise
Posted on April 23, 2026 (about 1 month ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!Manager, Customer Success Enterprise
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Join us to transform the way the world works.
Job Description
This role will be based in San Francisco, Sunnyvale, Chicago or New York City. The work location for this role is hybrid, performed both from home and from a LinkedIn office on select days. LinkedIn Sales Solutions uses Sales Navigator to connect buyers and sellers; as a people manager in North America Customer Success you will lead a team of Customer Success Managers (CSMs) focused on maximizing customer value following their investment in Sales Navigator.
Responsibilities
- Manage a team of 7-10 CSMs delivering customer education, project management and other services to LinkedIn Sales Solutions customers.
- Coach and develop CSMs to deliver on KPIs in onboarding, product adoption, education, project management, customer satisfaction and value engineering.
- Provide thought leadership, conduct one-on-ones and performance appraisals.
- Partner with C- and C-1-level executives at high-value customers and provide escalation support when needed.
- Build the customer success team through hiring and internal talent development.
- Partner with regional sales leaders and global CS leaders to prioritize initiatives and ensure consistent experience for global accounts.
- Participate in or lead cross-functional projects to improve scaled processes, services and systems.
- Use LinkedIn and customer data to derive insights and track team goals related to implementation, account improvement and product roll-outs.
- Ability to travel up to 25%.
Qualifications
Basic Qualifications:
- 7+ years of customer success, sales, program management or consulting experience.
- 1+ years of people management experience.
- Experience working with enterprise-level customers.
Preferred Qualifications:
- Strong interpersonal and communication skills and attention to detail.
- Teamwork mentality and willingness to assist wherever needed.
- Excellent organization, project and time management skills.
- Strong ability to derive insight from data and build actionable strategy.
- Ambitious and driven, thriving in fast-paced environments.
- Experience with webinar software and Salesforce.com; Microsoft Office (Excel, Word, Outlook, PowerPoint).
Compensation & Additional Information
LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $115,000 to $186,000. Actual compensation packages are based on multiple factors including skill set, experience, certifications and work location. Total compensation may include annual performance bonus, stock, benefits and other incentives. LinkedIn is an equal opportunity employer and provides reasonable accommodations; see the posting for details.
How to apply
Click the "Apply" button on the LinkedIn job page. You will be prompted to sign in or join LinkedIn to submit your application and complete any required steps.
Accommodations
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact [email protected] and describe the specific accommodation requested for a disability-related limitation.