Customer Success Manager - Hiring
Posted on February 22, 2026 (3 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works.
Job Description
This role will be based in San Francisco. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn customers achieve a significant return on investment and drive business success with their LinkedIn investment.
Responsibilities
As a CSM you will be tasked with:
- Serving as a Customer Champion and Advocate
- Helping Customers realize value from their investment
- Partnering on customer retention and expansion
- Partner with sales counterparts on prioritized customers to drive adoption and mitigate churn risk
- Act as a trusted advisor to end users and their management to drive product adoption
- Utilize client usage and industry metrics to derive insights and drive greater customer engagement and adoption
- Analyze customer engagement metrics and leverage the Learning Center to provide product education options
- Track and record customer activity in systems of record (e.g., Dynamics)
- Identify churn risk and provide solutions to drive customer success
- Maintain a deep understanding of LinkedIn products and act as the voice of the customer to Product teams
- Expedite technical and purchase-related escalations
- Minimum travel may be required
Qualifications
Basic Qualifications:
- 3+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Preferred Qualifications:
- Experience in recruiting, talent, learning, e-Learning, Organizational L&D, sales, account management, product enablement, and/or sales effectiveness
- Fundamental interpersonal skills and ability to build authentic business relationships
- Organization, project management, and time management skills
- Experience analyzing data, trends, and client information to identify product or growth opportunities
- Strong verbal and written communication skills, including presenting to small and large audiences
- Fundamental understanding of Sales concepts and Software as a Service
- Bachelor's degree or equivalent practical experience
Compensation
The pay range for this role is $74,000 to $119,000. Actual compensation packages are based on several factors unique to each candidate and location. Total compensation may include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans.
Additional Information
LinkedIn is an equal opportunity employer committed to inclusion and accessibility. If you need a reasonable accommodation, contact [email protected]. San Francisco Fair Chance Ordinance and Pay Transparency Policy apply.
How to Apply
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