Senior Customer Success Manager Care (m/f/d)
Posted on March 23, 2026 (2 months ago)
Company
LINDERA is an AI-driven medical device manufacturer founded in 2017, specializing in computer vision-based movement analysis for clinical and healthcare applications. The company enables objective, scalable, and accessible movement diagnostics using smartphone-based 3D motion tracking and proprietary AI algorithms.
LINDERA's technology analyzes video recordings to extract precise 3D skeletal motion data and key gait parameters. The solution runs on-device for data privacy, works offline, and has been validated against gold-standard laboratory systems.
The platform serves multiple healthcare segments including medical supply & orthopedics, clinical diagnostics, care assessment in long-term care, and preventive healthcare. LINDERA operates under MDR standards and holds ISO 13485 and ISO 27001 certifications.
Job Description
Design data-driven care — from the first training to measurable outcomes.
LINDERA is a Berlin-based digital health company on a mission to prevent falls in care and measurably improve quality of care through AI-supported gait analysis. Our technology allows care professionals to capture gait data with a smartphone and automatically receive scientifically validated risk assessments without additional hardware or extra effort.
You will work with outpatient care services, residential facilities, therapy centers and care insurers. We are looking for a person who not only introduces our partners to the product but truly empowers them.
Responsibilities
- Design and deliver in-person and online trainings for nurses, therapists and facility managers.
- Develop reusable workshop formats and training materials that work autonomously.
- Support partners during the rollout phase — from technical setup to first independent use.
Customer Success & Adoption
- Systematic onboarding of new partners with clear milestones and success criteria.
- Build and maintain a network of key accounts — know their workflows, challenges and contacts.
- Detect early signs of usage decline and take proactive measures.
- Conduct regular QBRs and impact reports to quantify LINDERA's value.
Product & Development
- Collect structured user feedback as input for product development.
- Translate practical observations from workshops into concrete feature requirements.
- Pilot new features together with selected partner facilities.
- Monitor quality indicators and outcome data.
Requirements
Must-have
- Therapeutic background, preferably physiotherapy, occupational therapy or comparable healthcare professions.
- Experience training, supporting or consulting care facilities or health organizations.
- Strong affinity for digital tools — you can read dashboards, explain them and derive action recommendations.
- Excellent communication at all levels: from care assistants to facility management.
- Self-motivation and structure — you organize yourself and keep an overview across many parallel accounts.
- Fluent German, good English.
Nice-to-have
- Experience in Customer Success, Account Management or implementation support in digital health.
- Knowledge of care insurance systems, social code (SGB XI) or prevention programs.
- Existing networks in the care sector.
- Academic background or experience with clinical studies.
Benefits
- Salary: €55,000 – €70,000 fixed salary.
- Work with AI on meaningful challenges for an ageing society.
- Home office flexibility (2 days/week).
- 30 days annual leave.
- Up to 10 days remote work from abroad per year.
- Office in central Berlin-Friedrichshain.
How to apply
To apply, click the "Ich bin interessiert" ("I'm interested") button on the job page and follow the application steps on Lindera's careers site. You can submit your application in German or English.
Contact
For questions, visit https://www.lindera.ai or use the contact/share links on the job page. The job posting was published on 23.02.2026.