About LINDERA

Your Role

What You Achieve

• Customer care and support: You assist in supporting existing customers and help to solve everyday issues and questions regarding the LINDERA technology.
• Accompany implementation processes: You assist in introducing the LINDERA technology in care facilities and learn how to integrate digital tools into existing care processes.
• Training support: You help conduct training sessions for care teams and under guidance further develop training materials and best practices.
• Documentation and administration: You ensure structured filing of project materials, maintain CRM systems, and prepare protocols and reports.
• Coordinate customer communication: You support systematic project follow-up, maintain appointment overviews and to-do lists.
• Data analysis and reporting: You assist in evaluating usage data and preparing reports on customer success and project progress.
• Learn change management: You learn how organizations are supported in adapting their workflows for digital innovations.
• Collect and forward feedback: You collect customer feedback and help relay improvement suggestions to product and engineering teams.

Requirements

• A degree or training in health management, nursing sciences, business administration, communication sciences or a related field.
• Initial professional experience through internships, working student activities or up to 2 years of work experience in healthcare, customer service or project management.
• Interest in healthcare and understanding of challenges in elderly care.
• Basic understanding of digital processes and affinity for new technologies.
• Organizational talent and structured working style with attention to detail.
• Strong communication skills and joy in dealing with people of different ages and hierarchical levels.
• Willingness to learn and openness to continuous development.
• Good German and English skills in spoken and written form.
• Team player mentality with the ability to work independently.
• Passion for improving the quality of life of elderly people through innovative solutions.

Benefits

• Mentoring & development: Work closely with experienced Customer Success Managers and learn from our interdisciplinary team of medicine, technology, and business.
• Practical onboarding: Comprehensive onboarding program with direct insight into all aspects of customer success management in the HealthTech sector.
• Growth opportunities: Clear career paths with the opportunity to take on responsibility and develop into a Senior Customer Success Manager.
• Transformative impact: Be part of the digital transformation in elderly care from the start and experience how your work improves the lives of thousands of people.
• Flat hierarchy & open culture: Work in an environment that values open dialogue, encourages rapid iteration, and empowers every team member.
• Modern workplace: Join us in the heart of Berlin-Friedrichshain with a vibrant office culture, top infrastructure, and flexible work arrangements.
• Teamwork structure: We love trust-based working hours and locations. However, we also know that good solutions are created together in a team. Therefore, we work in the office at least three days a week.
• Training & conferences: Opportunities to participate in professional conferences, workshops, and internal training sessions.