Junior Customer Success Manager
Posted on October 25, 2025 (about 3 hours ago)
About LINDERA
LINDERA GmbH, founded in 2017, is established in digital health care with a focus on computer vision AI for 3D motion analysis. Their main goal is fall prevention in elderly people. Using standard smartphone cameras, LINDERA enables precise gait analysis that identifies fall risks early on and enables personalized prevention measures. This innovative approach significantly improves safety and quality of life for elderly people. The experience gained from working with seniors contributes to the continuous improvement of the AI technology, which is now also used worldwide as a white-label solution in leading MedTech companies and universities. LINDERA combines medical expertise with the latest AI innovations to increase efficiency in digital healthcare.
Building on their proven AI technology, LINDERA focuses on transforming quality management and care processes in elderly care and rehabilitation. They integrate digital motion analyses into daily workflows, documentation, and quality systems.
Your role:
They are looking for a Junior Customer Success Manager for their interdisciplinary team. As a career starter or preferably with some initial experience, you support the successful implementation of the LINDERA mobility analysis app in the care process of their customers. This role gives you the opportunity to dive into the world of digital transformation in healthcare and to help shape operational excellence and process optimization in elderly care under experienced guidance.
What you will achieve:
- Customer care and support: You assist in caring for existing customers and help solve everyday issues and questions related to LINDERA technology.
- Supporting implementation processes: You assist in the introduction of LINDERA technology in care facilities and learn how digital tools are integrated into existing care processes.
- Training support: You help conduct training for care teams and develop training materials and best practices under guidance.
- Documentation and administration: You ensure structured storage of project materials, maintain CRM systems, and create protocols and reports.
- Coordinating customer communication: You assist in systematic project follow-ups, maintain appointment overviews and to-do lists.
- Data analysis and reporting: You help evaluate usage data and create reports on customer success and project progress.
- Learning about change management: You learn how organizations are supported to adapt their workflows for digital innovations.
- Collecting and forwarding feedback: You gather customer feedback and help forward improvement suggestions to product and engineering teams.
Requirements
- A degree or training in health management, nursing sciences, business administration, communication sciences, or a related field.
- Some professional experience through internships, working student jobs, or up to 2 years of experience in healthcare, customer service, or project management.
- Interest in healthcare and understanding of challenges in elderly care.
- Basic understanding of digital processes and affinity for new technologies.
- Organizational talent and structured work style with attention to detail.
- Strong communication skills and enjoyment in dealing with people of different age groups and hierarchy levels.
- Willingness to learn and openness for continuous development.
- Good German and English language skills in spoken and written form.
- Team player mentality with the ability to work independently as well.
- Passion for improving the quality of life of elderly people through innovative solutions.
Benefits
- Mentoring & development: Work closely with experienced Customer Success Managers and learn from their interdisciplinary team from medicine, technology, and business.
- Hands-on onboarding: Comprehensive onboarding program with direct insight into all aspects of Customer Success Management in the HealthTech field.
- Growth opportunities: Clear development paths with the possibility to take on responsibility and develop into a Senior Customer Success Manager.
- Transformative impact: Be part of the digital transformation in elderly care from the start and see how your work improves the lives of thousands of people.
- Flat hierarchy & open culture: Work in an environment that values open dialogue, encourages fast iteration, and empowers every team member.
- Modern workplace: Join them in the heart of Berlin-Friedrichshain with vibrant office culture, top infrastructure, and flexible work arrangements.
- Team structure: They love trust-based working hours and locations, but also recognize that good solutions are created together. Therefore, they work at least three days a week in the office.
- Training & conferences: Opportunities to attend professional conferences, workshops, and internal trainings.
Ready to start your career in digital health? If you want to help shape the future of elderly care and gain valuable experience in Customer Success Management, they would love to meet you. Apply now and start your career at LINDERA – where innovation meets humanity!
LINDERA – Move safely, live happily.
How to apply
Please apply via the official LINDERA GmbH career site where you found this job posting. You can also express your interest directly by clicking the "Ich bin interessiert" button on the job page.