About LINDERA

Role

Responsibilities

• Customer support: assist with support for existing customers and help solve everyday issues and questions related to LINDERA technology
• Support implementation processes: assist in introducing LINDERA technology in care facilities and learn how digital tools are integrated into existing care processes
• Training support: help conduct training for care teams and develop training materials and best practices under guidance
• Documentation and administration: ensure the structured filing of project materials, maintain CRM systems, and create protocols and reports
• Coordinate customer communication: support systematic follow-up of projects, maintain appointment schedules and to-do lists
• Data analysis and reporting: assist in evaluating usage data and creating reports on customer success and project progress
• Learn change management: understand how organizations are helped to adapt workflows for digital innovations
• Collect and forward feedback: gather customer feedback and help pass on improvement suggestions to product and engineering teams

Requirements

• Studies or training in health management, nursing sciences, business administration, communication sciences or related field
• Initial professional experience through internships, working student activities, or up to 2 years of experience in healthcare, customer service, or project management
• Interest in healthcare and understanding of the challenges in elderly care
• Basic understanding of digital processes and affinity for new technologies
• Organizational skills and structured working with attention to detail
• Communication skills and enjoyment in dealing with people of various ages and hierarchy levels
• Willingness to learn and openness to continuous development
• Good German and English skills in spoken and written form
• Team player mentality with the ability to work independently as well
• Passion for improving the quality of life of elderly people through innovative solutions

Benefits

• Mentoring & development: work closely with experienced Customer Success Managers and learn from our interdisciplinary team of medicine, technology, and business
• Practical onboarding: comprehensive onboarding program with direct insights into all aspects of Customer Success Management in the HealthTech sector
• Growth opportunities: clear career paths with the possibility to take responsibility and develop into a Senior Customer Success Manager
• Transformative impact: be part of the digital transformation in elderly care from the start and see how your work improves the lives of thousands of people
• Flat hierarchy & open culture: work in an environment that values open dialogue, encourages rapid iteration, and empowers every team member
• Modern workplace: join us in the heart of Berlin-Friedrichshain with vibrant office culture, top infrastructure, and flexible working arrangements
• Teamwork structure: trust-based working hours and locations, with at least three days a week in the office to foster collaboration
• Training & conferences: opportunities to attend professional conferences, workshops, and internal training sessions

Ready to start your career in digital health?