Customer Success Manager
Posted on July 27, 2025 (about 9 hours ago)
About LINDERA:
LINDERA GmbH, founded in 2017, is established in digital health prevention with a focus on computer vision AI for 3D movement analysis. Their main goal is fall prevention in elderly people. By using standard smartphone cameras, LINDERA enables precise gait analyses that identify fall risks early and allow personalized prevention measures. This innovative approach significantly enhances safety and quality of life for older adults. The experiences gained from working with seniors continuously improve the AI technology, which is now also used worldwide as a white-label solution in leading MedTech companies and universities. LINDERA combines medical expertise with the latest AI innovations to increase efficiency in digital health care.
Building on their proven AI technology, LINDERA focuses on transforming quality management and care processes in elderly care and rehabilitation. They integrate digital movement analyses into daily workflows, documentation, and quality systems.
Here is where you come in.
Your Role:
We are looking for a Customer Success Manager for our interdisciplinary team. You will be nationally responsible for the successful implementation and scaling of the LINDERA mobility analysis app in the care processes of our customers. This role focuses on transforming traditional quality management approaches in elderly care with digital innovation—ideal for someone passionate about driving operational excellence and process optimization in healthcare.
What You Achieve:
- Successfully drive the implementation of LINDERA technology in care facilities and rehab centers with seamless integration into existing care processes.
- Co-shape change management initiatives to help organizations adapt their quality assurance frameworks to integrate digital mobility assessments.
- Build long-term partnerships with quality managers, nursing, and care staff to ensure sustainable adoption and ROI.
- Develop training programs and best practices that support care teams in effectively using LINDERA's technology in their daily routines.
- Collaborate with product and engineering teams to translate customer feedback and process requirements into product improvements.
- Communicate success metrics and KPIs that demonstrate the impact of digital transformation on care quality, efficiency, and resident outcomes.
- Ensure documentation and administrative processes such as maintaining project-related documents, creating and tracking offers, and structured filing of training and project materials.
- Systematically track project progress and customer communication, including schedules, to-do lists, protocols, and maintaining CRM or internal tools.
Requirements:
- A degree in health management, quality management, nursing sciences, business administration with a focus on health, or a related field.
- 2+ years of experience in customer success, account management, or process optimization in healthcare.
- Understanding of care processes and quality management systems in the German healthcare sector.
- Experience with digitalization projects in healthcare.
- Strong project management skills with proven ability to lead change management initiatives in complex organizational environments.
- Excellent communication and relationship-building skills with the ability to work with various stakeholders from management to frontline care staff.
- Experience with quality standards in healthcare (e.g., Pflegequalitätssicherungsgesetz, MDK requirements) and regulatory compliance.
- Fluent in German and English, both written and spoken.
- A strategic mindset with a hands-on mentality—someone who can see the big picture while executing operational details.
- Passion for improving care quality through technology and process innovation.
How to Apply
If you are interested in this role, please express your interest by clicking the "Ich bin interessiert" (I am interested) button on the job page or contact LINDERA GmbH directly via the provided email link to share the job offer within your network.