Customer Success Manager
Posted on August 26, 2025 (about 2 hours ago)
About LINDERA
LINDERA GmbH, founded in 2017, specializes in digital health prevention focusing on computer vision AI for 3D motion analysis. Their main goal is fall prevention among older adults. Using standard smartphone cameras, LINDERA enables precise gait analysis to identify fall risks early and offer personalized prevention measures. This innovative approach significantly improves the safety and quality of life for older people.
Experience from working with seniors contributes to continuous improvements in AI technology, which is now used worldwide as a white-label solution by leading MedTech companies and universities. LINDERA combines medical expertise with the latest AI innovations to enhance efficiency in digital health care.
LINDERA focuses on transforming quality management and care processes in elder care and rehabilitation by integrating digital motion analysis into daily workflows, documentation, and quality systems.
Your Role
We are looking for a Customer Success Manager for our interdisciplinary team. You will be responsible nationwide for the successful implementation and scaling of LINDERA's mobility analysis via app in the care process of our customers. This role focuses on transforming traditional quality management approaches in elder care with digital innovation—ideal for someone passionate about operational excellence and process optimization in healthcare.
What You Will Achieve
- Successfully drive the implementation of LINDERA technology in care facilities and rehabilitation centers, seamlessly integrating into existing care processes.
- Co-design change management initiatives to help organizations adapt their quality assurance frameworks to integrate digital mobility assessments.
- Build long-term partnerships with quality managers, nursing professionals, and care staff to ensure sustainable adoption and ROI.
- Develop training programs and best practices that assist care teams in effectively utilizing LINDERA's technology in their daily routines.
- Collaborate with product and engineering teams to translate customer feedback and process requirements into product improvements.
- Communicate success metrics and KPIs demonstrating the impact of digital transformation on care quality, efficiency, and resident outcomes.
- Ensure documentation and administrative processes, including maintaining project-related documents, offer creation and tracking, and structured filing of training and project materials.
- Systematically track project progress and customer communication, including schedules, to-do lists, protocols, and maintenance of CRM and internal tools.
Requirements
- A degree in health management, quality management, nursing sciences, business administration with a focus on health, or a related field.
- 2+ years of experience in customer success, account management, or process optimization in healthcare.
- Understanding of care processes and quality management systems in the German healthcare system.
- Experience with digitization projects in healthcare.
- Strong project management skills with proven ability to lead change management initiatives in complex organizational environments.
- Excellent communication and relationship-building skills with the ability to work with various stakeholders from facility management to frontline care staff.
- Experience with quality standards in healthcare (e.g., Nursing Quality Assurance Act, MDK requirements) and regulatory compliance.
- Fluent in German and English, both written and spoken.
- A strategic mindset with a hands-on mentality—someone who can see the bigger picture while implementing operational details.
- Passion for improving care quality through technology and process innovation.
How to Apply
Please apply directly through the LINDERA recruitment portal at https://lindera.zohorecruit.eu/jobs/Stellenangebote/5947000003229036/Customer-Success-Manager?source=CareerSite or send your application via email to the contact email provided on the site.