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Psychology Operations Manager (w/m/d)

Posted on May 27, 2025 (about 1 month ago)

This job post is archived - the company is no longer hiring for this position.

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Job description

Job Description

Become a part of nilo and help remove the stigma surrounding mental health. Play a vital role in building THE platform for mental wellbeing in the workplace.

Your Responsibility

Recruitment & capacity planning: Define psychologist roles, source and screen candidates, conduct initial interviews, and forecast team capacity to ensure demand is met.
Onboarding: Manage the entire onboarding journey—from offer acceptance and paperwork to training milestones and regular check-ins.
Quality management: Establish KPIs and feedback loops, run regular performance reviews, and collaborate with clinical leads to address any gaps.
Community management: Conduct surveys, maintain online community platform, moderate discussions, and organize virtual & onsite meetups to foster engagement.
Psychologist Support: Handle contracts, salary negotiations, and profile updates.
Assistance with data analysis and case studies: Work with scientific data, using basic methodological knowledge to analyze and interpret key findings (using tools such as SPSS), contributing to the development and analysis of case studies.

Qualifications and Skills

Bachelor and/or Master in Psychology or a similar field.
At least 2 years of professional experience in related fields such as psychological counseling, recruitment, mental health support, or other human services roles.
Understanding of therapeutic methods and psychological procedures.
Strong operational mindset, self-motivated and hands-on approach.
Confident and assertive communicator, especially in hiring decisions, contract negotiations, and performance reviews.
Passion for building structured, supportive, and scalable systems for a high-impact team.
Data-driven mindset.
Fluent in English and German, proficient in business-level written and spoken communication.
Based in Berlin or willing to relocate.

Benefits

Free access to the nilo app (including family support).
Opportunity to work abroad up to 90 days per year within the EU.
Hybrid working model with minimum 2 days per week from the office.
Urban Sports Club membership at discounted price.
Equity options to benefit from nilo's valuation increase.
Regular team and company events.
Bring your dog to work.

Diversity and Inclusion

nilo embraces diversity and strives to create an inclusive workplace where everyone feels welcome, psychologically and physically safe. Applicants are considered without regard to ethnicity, age, religion, sexual orientation, gender identity, ability, socio-economic status, education, family arrangements, or other characteristics.
Applicants are encouraged to apply even if not all technical requirements are met 100%.

How to apply

How to Apply

Apply through the official career website where the job posting is listed. You can find the "Apply here" button at the job posting page on nilo's career site: https://careers.nilohealth.com/jobs/5879147-psychology-operations-manager-w-m-d