Working Student (m/f/d) Patient Success
Posted on May 27, 2025 (3 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!YOUR RESPONSIBILITY
- Active telephone contact: You call patients to provide information about therapy, clarify open questions, or support them with the next steps.
- Answering emails: You handle written inquiries about registration, app usage, or general organizational questions.
- Technical and organizational support: You assist in resolving simple technical issues and provide clear and understandable information about the therapy process.
- Documentation and forwarding: You listen carefully, document experiences and feedback from patients, and actively contribute to the further development of our services.
- Ensuring service quality: You work closely with the Patient Success team to continuously maintain high service quality and identify optimization potentials.
YOUR TOOLBOX
- You are a enrolled student, for example, in the field of health economics, economics, psychology, or a comparable course of study.
- You enjoy direct contact with people and want to actively contribute to the well-being of patients.
- You work structured and reliably – even when multiple issues are open, you keep an overview.
- Technical basic understanding helps you patiently assist patients with small IT questions and quickly familiarize yourself with new tools.
- You have very good German language skills in spoken and written form – English skills are a plus.
About us
PROVIDING VIRTUAL CARE IN UROLOGY!
Our goal at Kranus Health is to treat health problems in men and women with the help of integrated digital therapy solutions, close the digitalization gap in urology, and help millions of patients live better and longer lives.
With a market presence in both Germany and France, Kranus Health, following a successful extension of the Series A financing round with a total volume of over 22 million USD, is one of the best-funded DiGA companies in Germany (within 3 years since its founding).
With a growing product portfolio and an internationalization strategy, Kranus Health offers the opportunity to have a very real and scalable impact on patients' lives and also to help shape a dynamic and modern work environment.
Do you want to revolutionize the healthcare industry with us? - Then apply now with your resume!
We look forward to hearing from you!