Patient Success & Care Manager (m/w/d)
Posted on September 24, 2025 (about 5 hours ago)
YOUR RESPONSIBILITIES
Your mission: More than just support – you are the heart of our patient care.
As a Patient Success & Care Manager, you are not only the first point of contact but also a reliable support for our patients. You accompany them throughout their entire therapy journey, create a trusting atmosphere, and give them the feeling that they are not alone. Your goal is to ensure that they experience not only a smooth but also a motivating and empowering therapy experience – because health is not only a matter of treatment but also of personal guidance.
Your tasks: Your commitment makes the difference.
- Trust & Closeness: You are more than just a contact person for our patients – you are their safe haven throughout the entire therapy. From the first registration to the completion, you support them empathetically.
- Motivation & Support: You identify hurdles in therapy early and actively help to reduce uncertainties or technical barriers so that patients stay motivated and achieve the best possible progress.
- Empathetic Communication: Whether by phone, email, or chat – you listen attentively, calm fears, answer questions patiently, and show our patients that they are not alone with their concerns.
- Solutions instead of Problems: Technical or content-related challenges in the therapy app? No problem! You quickly find an understandable solution and convey it calmly and clearly.
- Valuable Feedback: You collect the experiences of our patients to better understand their needs and actively help make our services even more intuitive and supportive.
- Process Improvement with Heart: You contribute your own ideas to make processes even more patient-friendly and efficient – because every step counts to make therapy as pleasant as possible.
YOUR TOOLBOX
- Heart & Mind: You have a deep empathy and put the patients at the center of your actions. You understand their concerns and challenges and know how important emotional support is for therapy success.
- Service is Your Passion: You have already gained experience in customer service and/or patient support and understand that it's about much more than just quick answers – it's about truly listening and feeling understood.
- Technical Sensitivity: You quickly familiarize yourself with new tools and help patients with simple, understandable explanations, so technical hurdles don't become obstacles to therapy.
- Resilience & Calmness: Even in stressful moments, you remain composed, find the right words, and radiate confidence – exactly what our patients need.
- Communication at the Highest Level: You can explain complex topics simply and empathetically so that everyone feels understood – in excellent German and preferably also in English.
- Structure & Reliability: You work organized, always keep an overview, and manage to give every patient the feeling of being individually and carefully cared for.
OUR SUPPORT AND YOUR BENEFITS
Trust - We believe in the talents we hire. You will receive a permanent contract. Working from home is easily possible with us.
Mobility - You get your own leased bicycle for your free use.
Body & Mind - You get a “Urban Sports Club” membership & access to the meditation app “Headspace”.
Future - We support your company pension plan & will gladly inform you about the benefits.
Impact - Work with purpose? Together with you, we improve the healthcare of patients every day.
Teamwork - You are part of a highly motivated team with flat hierarchies and a lot of fun at work.
Mobility - You get your own leased bicycle for your free use.
Body & Mind - You get a “Urban Sports Club” membership & access to the meditation app “Headspace”.
Future - We support your company pension plan & will gladly inform you about the benefits.
Impact - Work with purpose? Together with you, we improve the healthcare of patients every day.
Teamwork - You are part of a highly motivated team with flat hierarchies and a lot of fun at work.
CONTACT
If you have any questions about the position, please feel free to contact our People & Recruiting Manager Annkathrin at [email protected].
ABOUT US
PROVIDING VIRTUAL CARE IN UROLOGY!
Our goal at Kranus Health is to treat health problems in men and women using integrated digital therapy solutions, to close the digitalization gap in urology, and to help millions of patients live a better and longer life.
With market presence in both Germany and France, Kranus Health, through the successful extension of the Series A financing round with a total volume of over 22 million US dollars, is one of the best-financed DiGA companies in Germany (within 3 years of establishment).
With a growing product portfolio and an internationalization strategy, Kranus Health offers the opportunity to have a very real and scalable impact on patients' lives and to help shape a dynamic and modern work environment.
Would you like to revolutionize the healthcare industry with us? - Then apply now with your resume!
We look forward to hearing from you!
HOW TO APPLY
We look forward to your interest in Kranus Health GmbH. Please fill out the following short form. If you have difficulties uploading your documents, please feel free to contact [email protected] by email.