Customer Support Manager – Digital Health (all genders)
Posted on May 22, 2026 (32 minutes ago)
Job Description
Your mission: More than just support – you are the heart of our patient care. As a Patient Success & Care Manager you are not only the first point of contact but also a reliable support for our patients. You accompany them throughout their therapy journey, create a trusting atmosphere, and give them the feeling of not being alone. Your goal is to ensure they have not only a smooth but also a motivating and empowering therapy experience – because health is not only about treatment but also about personal guidance.
Your tasks: Your contribution makes a difference
- Trust & proximity: You are more than a contact person for our patients – you are their safe haven throughout therapy. From first registration to completion you support them with empathy.
- Motivation & support: You identify therapy hurdles early and actively help to remove uncertainties or technical barriers so patients stay motivated and achieve the best possible progress.
- Empathetic communication: Whether by phone, email or chat – you listen attentively, calm fears, answer questions patiently, and show patients they are not alone with their concerns.
- Solutions not problems: Technical or content-related challenges in the therapy app? No problem! You quickly find an understandable solution and communicate it calmly and clearly.
- Valuable feedback: You collect patients’ experiences to better understand their needs and actively help make our services more intuitive and supportive.
- Process improvement with heart: You contribute your own ideas to make processes more patient-friendly and efficient – every step counts to make therapy as comfortable as possible.
Required Skills
We call this your toolbox:
- Heart & mind: Deep empathy and a patient-centered approach. You understand their concerns and know how important emotional support is for therapy success.
- Service is your passion: You have experience in customer service and/or patient support and understand that it’s about more than quick answers – it’s about truly listening and making people feel understood.
- Top-level communication: You can explain complex topics simply and empathetically so everyone feels understood – in excellent German.
- Technical sensitivity: You quickly learn new tools and help patients with simple, clear explanations so technical hurdles do not block therapy.
- Resilience & calm: Even in stressful moments you remain composed, find the right words and radiate confidence – exactly what our patients need.
- Structure & reliability: You work in an organized way, keep overview and make every patient feel individually and carefully cared for.
Benefits
What we offer:
- Trust: We believe in our talents. You will receive a permanent contract.
- Flexibility: Modern hybrid model – 2 days home office and 3 days in the office (Tuesday–Thursday) for team exchange and focused work at home.
- Mobility & body: You get your own leased bike for personal use and an Urban Sports Club membership.
- Future: We support your company pension scheme and will gladly explain the benefits.
- Impact: Work with purpose – together we improve patient care every day.
- Teamwork: You are part of a highly motivated team with flat hierarchies and lots of fun at work.
About Us
PROVIDING VIRTUAL CARE IN UROLOGY!
We are Kranus Health, a digital health company driving virtual care in the field of urology. Together we develop evidence-based digital therapies that enable people to access specialized medical care regardless of location. Our portfolio includes Kranus Mictera, our recently launched digital therapy for women, as well as Kranus Edera and Kranus Lutera for men.
With a market presence since our founding in 2020, we are now among the best-funded digital health companies in Europe. This strong foundation allows us to continuously expand our therapy offerings and sustainably develop digital urology care.
By combining medical expertise, modern technology and personal support, we close existing care gaps and improve treatment outcomes for patients worldwide. Women and men receive exactly the support they need to regain their quality of life simply, effectively and discreetly.
Would you like to revolutionize healthcare with us? Then apply now with your CV. We look forward to meeting you!
How to apply
Please apply via the online application form or send your CV. Use the application page: https://kranus-health-gmbh.jobs.personio.de/job/2565214?language=de&apply
Contact
If you have questions about the position, please contact our People & Recruiting Manager Annkathrin at [email protected].