Conduct servicing in the area of responsibility.

Act as liaison and customer support representative for the local region for service support.

Provide phone and email support, technical advice, and ECSC support as appropriate to customers.

Independently perform basic and complex troubleshooting and repairs on the designated modality with a success rate of diagnosing the problem within a given area while working within the escalation procedure.

Carry out field change orders, safety checks, and modifications as instructed by the Elekta Product Supply Centre for installed systems.

Take ownership of service deliverables for the designated customer site.

Perform routine calibrations, preventative maintenance, and closure of predictive and proactive cases on their designated modality and secondary modality.

Conduct planned maintenance for customers as required per the PM protocols.

Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.

Instruct customers in proper use of the equipment.

Assist Sales/Customer Service with technical advice.

Submit timely and accurate reports as assigned.

Conduct parts inventory management at assigned customer sites.

Maintain all company-leased equipment, including company computer, parts, and tools.

Perform other related duties as assigned or requested.

Incorporate Elekta values into all department functions and responsibilities.

Adhere to all Elekta directives, policies, and procedures.

Represent the organization in a professional and positive manner.

Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, fulfilling legal responsibilities and enhancing organizational quality.

Execute equipment upgrade works.

Please apply via the Elekta Careers portal: Apply here