Field Service Engineer - Großraum Bamberg / Bayreuth / Erlangen (m/w/d)
Posted on October 24, 2025 (about 3 hours ago)
Service Engineer - Greater Bamberg / Bayreuth / Erlangen Area (m/f/d)
The Field Service Engineer is the central contact person for our customers within the assigned area for service-related topics in all product areas. He/She is responsible for the independent and timely planning and execution of installation, maintenance, and repair work of hardware and software systems in accordance with the specified guidelines and technical documentation. This is done with the help of telephone consultation, remote maintenance, and on-site visits at the customer's location. Through his/her professional qualification and behavior, they ensure a professional, efficient, and economical service that contributes to high customer satisfaction.
Responsibilities:
- Central contact for our customers within the assigned area for service-related topics in all product areas
- Independent, proactive work through digital monitoring and supervision of assigned systems
- Troubleshooting technical problems in radiation therapy devices with telephone support, remote maintenance, or on-site customer visits
- Independent planning and execution of installation, maintenance, and repair work within the assigned product area and territory
- Systematic, targeted planning of work steps considering overall system context
- Willingness to travel to other locations if business requires it
- If necessary, assume duties as Radiation Protection Officer of Elekta GmbH according to German radiation protection laws (StrlSchG)
- Continuous exchange of information with Service and Sales Management about current topics or issues affecting customer satisfaction
- Actively promote customer satisfaction through professional, sales-supporting conduct and behavior
- Compliance with applicable regulations (e.g., StrlSchG, Medical Device Act MPG, IEC, accident prevention regulations UVV)
- Documentation of support activities according to Elekta guidelines and procedures
- Internal communication for quality improvement of installed systems
Qualifications:
- Completed degree in engineering or natural sciences or at least a completed training as a state-certified technician
- Good knowledge in IT and network technology
- Ideally experience in medical imaging, linear accelerators, and/or clinical use of radiation therapy products
- Desirable knowledge in dosimetry
- Very good German and good English language skills, both spoken and written
- Strong analytical skills with a keen sense for dynamically changing situations and priorities
- Interest and curiosity to acquire knowledge independently
- Communication skills and enjoyment of contact with people
- High level of self-organization, teamwork, and responsibility; exceptional self-motivation and flexibility
- High willingness to travel and a valid class B driver's license
- Compliance with organizational vaccination requirements for healthcare positions according to the German Infection Protection Act (IfSG)
How to Apply
Please apply online through the Elekta careers portal link below: