Customer Support Specialist
JotPsych makes software for behavioral health clinicians. Our scribe has drafted more than 2.5 million patient notes and reduces administrative time by about 90%. We're expanding from the note into the full revenue cycle: billing, audit, prior-auth.
The fastest way for a clinician to get value out of JotPsych is for a thoughtful human to walk them through it. This role is that human.
The role
You're the frontline of customer outcomes. Your job is to take short blocks of time and turn them into real progress for clinicians: faster time-to-value, higher adoption, and longer retention. Customer support, customer success, and sales are seen as deeply interdependent functions; the right person can grow into Customer Success or Sales as the company grows.
What you'd own
- Welcome new providers and walk them through setup in 15 to 30 minute calls
- Run asynchronous follow-ups (short emails, Loom snippets) to get providers to their first win quickly
- Triage incoming questions: bug vs. user education vs. workflow gap, and hand engineering tickets with clean context
- Share workflow tips that save time (templates, shortcuts, smarter habits) and reduce avoidable churn
- Surface recurring patterns to product and engineering so the same issue doesn't recur
Who you probably are
- 2 to 4 years of customer support, success, or sales experience
- Empathetic listener and confident communicator who can build rapport in a 15 minute call and write clear follow-up emails
- High ownership; you do what it takes to unblock customers
- Comfortable with CRMs like HubSpot or Salesforce, Google Workspace, and async video tools
- Curious about healthcare; interest in behavioral health is a plus
Who you're probably not
- Someone who needs a fixed 9-to-5 with predictable rhythms
- Someone who treats support tickets as a queue to clear rather than customers to keep
- Someone who needs an answer in a runbook before they pick up the phone
Logistics
- 100% remote; you set your hours
- Part-time (as little as 10 hours/week) up to full-time (40 hours/week)
- $25/hour cash base, with on-target earnings of $40 to $50/hour
- We measure outcomes, not clock time
How to apply
Step 1 has three parts. Follow all three before moving on in the process.
- Call +1 301-887-3823 and leave a voicemail introducing yourself. Use the metaphor of a globe somewhere in your message.
- Send a short email to [email protected] with the subject line "🌎 JotPsych CS Application – {Your Name}".
- Complete the short form at https://forms.gle/LRC8uNXpZLBabovY7 with your resume and contact details.
Application process
After the initial submission you will have: a 15 minute phone call with the Chief of Staff, a pitch challenge where you cold-call a team member to pitch a product (not JotPsych), a software walkthrough where you demo JotPsych yourself, and three professional references.