Inbox Health
About Inbox Health
Inbox Health builds a patient billing communication platform that helps healthcare organizations get paid faster while improving the patient financial experience. The company focuses on automating revenue cycle workflows and using AI-powered support to reduce manual effort, lower costs, and accelerate collections for practices, billing companies, and partners.
Product & Mission
Inbox Health’s mission is to close the gap between what patients owe and what healthcare organizations collect by delivering empathetic, HIPAA-compliant billing communications. The platform centralizes patient A/R management, supports digital-first statements and multiple payment methods, and provides 24/7 AI-enabled patient support to resolve common billing questions without burdening staff.
The platform emphasizes integrations with practice management systems and offers automated billing cycles, real-time chat, IVR, and analytics to increase collection speeds and reduce overhead.
Key capabilities include:
- Automated, customizable billing cycles and notifications (email, SMS, paper, voice)
- AI-powered patient support and live chat that resolves a high percentage of inquiries
- Multiple payment options (card, ACH, digital wallets, in-office, phone)
- Reporting and analytics to optimize collections and reduce costs