Solutions Architect (NYC)
Grab your cape, become a SuperHyro!
Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across call centers, websites, SMS, mobile apps, and more. Hyro's clients include Intermountain Health, Baptist Health, and Hackensack Meridian Health. Our AI agents are HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale—generating better conversations, successful patient outcomes, and revenue-driving insights.
We are looking for a Solutions Architect to join our growing post-sales team in NYC. As a Solutions Architect, you will be a trusted advisor to our clients and an essential part of their success by performing scoping meetings, making architectural recommendations for Hyro’s product, and delivering high-quality deployments. You will bridge the gap between the technical solution and business value for the customer from post-sales to maintenance.
Responsibilities
- Immerse yourself in Conversational AI and Natural Language Understanding (NLU) technologies and work closely with R&D to improve our solution
- Own the client’s projects, managing deployments of Hyro’s responsible AI Agents
- Project confidence as a trusted advisor for customers and internal stakeholders such as Engineering, Product Management, Customer Success, and Sales
- Advise clients on best practices, understand client goals, and prescribe the best approach to achieve them
- Design, modify, and test Hyro’s products in the customer environment and troubleshoot issues
Requirements
- 4+ years experience as a Solutions Architect of a technical product or other relevant customer-facing technical positions
- Experience managing deployments, providing technical support, and troubleshooting
- BSc in Computer Science or equivalent; deep technical understanding
- Strong understanding of product and software development lifecycle, including product strategy, roadmap, and release
- Ability to make trade-offs between long-term vision and short-term needs
- Exceptional multi-tasker with great communication skills
- Proactive in addressing and foreseeing issues during deployment cycles
- Experience in a healthtech company - big advantage
- Experience with ML / AI / NLU technologies and products - big advantage
This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.
Offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $140,000 - $175,000 annually (exempt). The range provided is for NY-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ.
Equal Opportunities
Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.
Apply now
To apply for this position, use the Apply now button on Hyro's careers page for this role. Follow the submission steps on the job posting to provide your resume and any supporting materials.
Location & Authorization
This is a hybrid role based in New York City with at least 3 days required in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.